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Account Limitations: What You Need to Know

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Re: Account Limitations: What You Need to Know

Just created my account recently, looking at this thread it seems like everyone has a horror story to tell. I wonder how long will Paypal take to review documents submitted…

Reference ID: PP-L-211035742631

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Re: Account Limitations: What You Need to Know

We're here with you bro
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Re: Account Limitations: What You Need to Know

I called PayPal to ask why my account was limited; after he looked up my account, I was told that I had to write a letter to the legal department in San Jose in order to find out why. I have not written that letter yet; it's useless; I will get back a generic legal response without specifics. 

 

However, I recently found out that numerous accounts in the Philippines have also been limited and anyone with connections to those Filipinos also had their accounts limited. I find that highly discriminatory, and question the legality of PayPal's actions.

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Re: Account Limitations: What You Need to Know

That would make sense in my case, where I was banned within an hour of writing them my unfiltered opinion of them and their crap process...I was banned .  So whoever read my message (pretty sure was a Philippino ) decided to make me pay for my rude yet justified comments .   

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Re: Account Limitations: What You Need to Know

Same thing happened to me, called Paypal and asked why they haven't removed limitations after submitting the require documentation and was banned from using Paypal shortly after, now they're holding almost $350 of my funds for 180 days (6 months). Trying to refund my client and now I'm unable to do so. Such poor customer service, extremely dissatisfied with their attitude and service.

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Re: Account Limitations: What You Need to Know

@PayPal_Jenny 

 

Not sure if this is the best communication channel to resolve my issue.

 

I called to customer service, but they ask me to file a dispute on PayPal on compliance matters, but there is no way to file dispute on account limitation.

 

I had explained my condition in my email sent to compliance-apac @ paypal.com  as well as filling the form on https://www.paypal.com/my/smarthelp/contact-us but never got any reply.

 

My business cash is now stuck in PayPal for more than a month now and that's really bad.

 

Can you please help on this? Case ID: PP-009-082-768-835

 

Thanks!

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Re: Account Limitations: What You Need to Know

@PayPal_Jenny 

 

My Paypal account has been limited and I can't withdraw money for 180 days. I emailed customer service and they asked me to call them. I called them and they didn't give me any specific reason for what happened. This is very unprofessional, withholding money without giving a specific reason is unacceptable.

 

Can you please help on this? Reference ID: PP-009-126-554-317

 

Thanks!

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Re: Account Limitations: What You Need to Know

So I have been a member of Paypal for around 11 years and only a few days ago they limited my account.

 

I have sent the required information to them but have yet to hear a reply but the problem is I have many members with active subscriptions to my site who are contacting me to ask why they are failing and this would be because during limitation you are not able to do anything with your account other than refund your buyers. Many of my customers have already moved to the alternatives I have set up. Some have even cancelled their Active Subscriptions on Paypal and gone with another processor.

 

The point is I have around £1000 I am now unable to access due to this awful, and dare I say it, worse than human error algorithm that seems to just limit a companies ability to operate on a whim. After all this is a 12 year business account and was even the account selected when trialing the Paypal Mastercard yet there was no warning given to even prepare for such a move. 

 

I have sent the information that was requested but have yet to even hear a response acknowledging it was received. Customer service waiting times are around 9 hours which is absolutely ridiculous and suggests this action was taken on quite a few businesses in the last week.

 

How long does the process take?

  

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Re: Account Limitations: What You Need to Know

@downliner 

i have been limited for the past 3+months now. everytime i ask how much longer i get this response "Thank you for the reply. I understand your concern with the limitation and I apologize for the inconvenience caused. For better assistance with your issue, I have escalated it to a specialist and they will get back to you as soon as possible. Your patience is appreciated as messages are worked in the order they are received. Thank you! -Manu" and then no replies will come for weeks even months. At this very moment my private information is being help captive by paypal. they refuse to let me delete my account and will not reply at all to any of my concerns or questions. I then went to ask the support on facebook and when i publicly post on a post asking why is it taking so long for a response they blocked my account and deleted my comment under the pretense of profanity. So atm paypal has me help captive and has all my private information. 

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Moderator

Re: Account Limitations: What You Need to Know

Hi @antafrosty,

 

I'm sorry to hear about the situation you've encountered with trying to inquire about the status of the limitation. Is the limitation under review, or has the final decision been made regarding the appeal outcome?

 

If the limitation appeal has been declined and the limitation is permanent, that would be communicated to you at the time of the decline. If the limitation is permanent, you would be able to withdraw funds after 180 days elapse, but repeated appeal requests would not be able to be made.

 

If public posts that violate our posting guidelines were made in one of our social media channels, they would be removed.

 

I'm sorry for the inconvenience.

 

Olivia

 

If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution.