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My account was limited based on having the same phone number (my cell) as another account, which was limited. I consult with a few different companies. PayPal will not provide ANY details as to why my personal account was limited. There is zero help here. The folks at PayPal have done nothing to help me out. In fact, there's a very callous atmosphere with most of the people I spoke with.
This dumb help article I replying to mentions addressing the issues as to why my account is limited. THERE's NOTHING TO ADDRESS! No details have been given!!
Welcome to the PayPal community and thank you for your post.
As your question is very account specific, I would advise you to contact our customer care department who can help you further. You can do this by clicking on the Help and Contact link at the bottom of every PayPal page to check what your contact options are. You can also contact us via our Facebook Page or Twitter @askPayPal.
My account is currently limited and I've been providing the details that they need. However one of the things needed from me is to confirm my bank details which I did but it's not going through and it not completing although it already shows it linked. Please advise what i need to do
I understand this is very frustrating, As I do not have access to account details, I cannot comment on specific account issues. I would recommend calling our support and ask for a limitation specialist so they can explain why this issue has reoccurred. I agree that this should not have happened and can only think that the original documents were accepted incorrectly or the acceptance process was not completed correctly causing the restriction to reappear. Again, as I have no access to account information I can only speculate. I would suggest you send a request by email via the Help section of your account, to have this issue reviewed in detail.
Thanks and yes, I already have a call in but if memory serves me from the 18th of October the limitation department isn't in on weekends, another frustrating point.
i will update once i speak with them.
thanks for the prompt response
Could I get an answer to why as a business that has provided everything that PP has asked for to resolve previous limitations, AFTER an invoice has been sent and paid, Paypal issues/implements the same limitation, with the same issues, that were previously resolved?
If there was going to be an issue ie. photo id previously uploaded, business documents previously uploaded all conditions previously uploaded, responded to and resolved (all within a 30 day timeframe...actually 14 days) why would PP send an email that money is available, and 14 minutes afterwards state that they need the same information from 14 days previously THE EXACT SAME.....the same conditions / limitations applied and documents requested. When speaking to paypal they continue to cite compliance and anti-fraud systems in place yet it seems ironic at best when you repeatedly ask for the same documents, and explanations...etc. - Where did my documents go to 2 weeks ago, No resolve except to wait for my money! Ridiculous!
Has anyone else repeatedly had to satisfy business verification every time they send an invoice/receive money? Was it ever completely resolved?
I doubt I will hear anything from anyone at PayPal with the exception of an email; Once again left in limbo waiting for over 6000 and in my opinion PayPal basically stole the fee/processing charge!
If anyone has suggestions on alternatives to Merchant accounts that will allow same day transfers with limited or fixed charges for same day transfers - I welcome any alternatives.
If I held my customers money without performing in the timely fashion as stated - I'd be out of business!