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Account Limitations: What You Need to Know

Contributor

Re: Account Limitations: What You Need to Know

As I have reached a certain limit of money going into my Paypal account for my business,Paypal has put my account on hold: “Your account access is limited. To view and resolve the limitations that have been applied on your account, you can visit the account limitations page.”

 

So I upload the documents. Nothing happens for two weeks. I then write asking, and I get what basically is an automated reply: That I need to upload documents to resolve the situation. However, I cannot upload anything. Whenever I go to "Resolve" on my account I only get the message: "Thank you for providing the required information. We’ll get back to you within a few business days." This is now over a month ago.

 

I complain (twice) to Paypal but they send me the same email again: saying I have to upload documents to resolve the issue, even though I tell them I cannot upload any documents as my account still states: "Thank you for providing the required information. We’ll get back to you within a few business days." So I am stuck in a loop which Paypal is not helping me to get out of. No help on website. No answer to my community post. No emails from Paypal.

Contributor

Re: Account Limitations: What You Need to Know

try the facebook page, they are quicker at dealing with things

you will prob get a robot at first just ask for an actual person

Contributor

Re: Account Limitations: What You Need to Know

same problem copy past 

Contributor

Re: Account Limitations: What You Need to Know

Hi,

 

 My account has been limited for probably a week now, I've lost track of when I first noticed. 

 

 I've uploaded docs and answered questions but have not had any further communications from Paypal other than the annoying automated replies to emails. I think customer service has disappeared here.

 

 At least I don't appear to be the only one... but its beyond a joke how long this is taking! 

 

I'm getting very frustrated as I have funds (over £100) I can't access and payments bouncing because I have paypal set as a default payment for things like Netflix and PSN. 

So it's making my week hell and all I seem to get are automated responses and not real people. 

 

 Sorry to rant, but I've had enough this week, and it's only Tuesday! 

 

 If paypal wasn't so integral to my ebay etc I think I'd go somewhere else.... not that there is another option I know of!

 

Can I charge Paypal for my missed payments? I think not.

Can I charge Paypal for missed ebay purchases? I doubt it. 

Can I charge Paypal for lost interest or theft of my money? Hmmm.... 

 

Very very annoyed. 

Contributor

Re: Account Limitations: What You Need to Know

Try the Facebook page ask to speak to an agent
They are quicker than waiting for reply mails
Contributor

Re: Account Limitations: What You Need to Know

OK, so yesterday I had my PayPal account limited, went through the same ordeal of submitting proof of address and proof of indentification documents, I received automated emails that the documents were not accepted, submitted more documents, same automated email reply that documents were not accepted, used contact us email to ask for advise, all of a sudden my password was no longer working, renewed my password, submitted a 0 feedback as I was not happy the way things were going, then stumbled upon this community and read all the horror stories and as I had no confirmation whether my submitted documents were now in good order, I then proceeded to call the local PayPal helpdesk, got a friendly and helpful helpdesk operator, who checked my documents and confirmed they were in good order, and then 15 minutes later, poof, the account restriction was lifted.

 

tldr;my account was restricted, I submitted documents, I submitted more documents, I contacted PayPal by Phone and soon after, things are back to normal, all within 24hrs.

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Contributor

Re: Account Limitations: What You Need to Know

Honestly unintentionally gave good advice. I decided to call them and tell them about my situation about my ID still being under review, and they said to send a clearer picture of my ID card, and then they'd check it out the second they get it. It seems like there's hope after all. 

Contributor

Re: Account Limitations: What You Need to Know

a theory that is easily rewritten according to the one in the help center. in fact it is not as good as written. the account cannot be used, but still can continue to receive money.

Contributor

Re: Account Limitations: What You Need to Know

Hello Mark,

 

I got my personal account limited (newly created) due issues with other accounts,

I called and said hey my other account has no issues (business one) now the business one got limited (big lol for me linking my business account),

 

apparently someone made an account with my info and causing me all this trouble (3rd unknown account), CS are not helping.

 

how to fix this?

Contributor

Re: Account Limitations: What You Need to Know

I have no idea why my account has been limited. And i can't also use withdraw money on my account so i decided to refunded the payment with the account owner. Please let me know about the trouble and how to restore and get back in normal so i can use it again. Thank you!