Account Limitations: What You Need to Know
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Keeping your business and customers safer
To ensure PayPal remains a safer place for enabling payments, we regularly review all accounts. Sometimes, limitations may be placed on your PayPal account, which could restrict you from completing certain actions: such as withdrawing, spending, or receiving money. Limitations are in place to help protect all our customers, and in some cases to meet our regulatory obligations. Protecting your account and money is important to us.
Account Limitations: What might cause it, and how to help avoid it?
If your PayPal account is limited, you may be unable to withdraw, send or receive money. There are a number of reasons why your account could be limited:
Suspicious & unusual activity
- We suspect someone could be using your account without your knowledge.
- Your bank alerts us that someone has used your credit/debit card linked to your account without your permission.
- There are unexpected changes to your selling activities such as a sudden increase in your typical sales volume.
In such cases, we do what it takes to protect you from potential fraud prompted by the unusual activity– through limiting your account, and investigating.
You can safeguard your personal information and help protect yourself against fraud through some simple measures. For example, don’t enter your personal or financial details when describing items for sale or in response to emails, and log out of sites you’ve entered your personal information into.
Regulatory reasons or business is not compliant
Your account could be limited for regulatory reasons. For example, India PayPal sellers need to include additional information to be able to accept payments in their account. Also, reaching a certain transaction value in your account may trigger a limit, which can also be removed by providing information required to PayPal.
There are also restrictions on what a PayPal account can be used to accept (and make) payments for. For example, PayPal doesn't allow the sale of counterfeit goods or banned items. So, ensure that your business is compliant with PayPal’s Acceptable Use Policy .
Increased buyer issues
An increase of complaints, claims and chargebacks from buyers can lead to account limitations.
Following some simple guidelines can help you improve your performance and reduce the likelihood of limitations. Overall, communication is key. You should:
- Provide detailed product descriptions and photos.
- Be upfront about policies such as shipping and returns.
- Ship orders promptly and track shipments.
- Respond quickly to any messages from buyers.
- Work to amicably resolve any problems.
- Ship to the address provided in the transaction details page.
- Use quality shipping materials to prevent damage.
Removing limitations
If your PayPal account is limited, here’s what happens:
- We’ll email you to let you know – we’ll ask you to log in to your PayPal account and go to the Resolution Centre for details on how to resolve the issue quickly, usually by providing information.
- Once you’ve submitted the information required, we’ll review and reply via email.
- We’ll remove the limitations once we have verified your account. At times, limitations can be removed by simply changing your security questions and password.
Here are the types of information and documents we may need from you:
- Supplier’s invoice with contact information
This helps us determine the inventory source and validate that you have the items that you’re selling in stock.
- Payment information
When an invoice is unavailable, we’ll review the following information about your payments:
- The item or service that was sold
- The buyer’s name and shipping address
- Proof of shipment to verify that an order was delivered
- Shipping or Tracking information
This helps us to verify that customer orders are being fulfilled.
- Proof of business
This provides evidence of a valid business registration and business ownership.
- Information for India sellers
This is to comply with our India regulatory obligations. Provide a valid PAN, a local bank account and the purpose code in your PayPal account task board.
- Proof of address such as bank statement or utility bill, Proof of identity such as passport or driver’s license
This helps us verify your identity when there is unusual account activity or to comply with regulations.
Once you’ve submitted your information, look out for any more emails from us as we may need additional details. We’ll do our best to confirm your information and remove the limitation within 2 business days, but sometimes it can take a little longer.
Quick Tip: If your PayPal account is limited, don’t open a new account. It could be traced back to the limited account. It’s always best to resolve the limitation. We will guide you through it and restore full access to your PayPal account as quickly as possible.
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This is info scam or legit?
We received a court order on June 4, 2020, affecting your access to your
PayPal account due to possible infringement of intellectual properties of
BLACKBERRY SMOKE. Until further notice, your ability to send payments,
receive payments, withdraw funds, or access the funds in your PayPal
account has been limited.
A judgment order may follow and require us to take further actions on the
funds in your PayPal account. If you have any questions about this
infringement action, it is important that you contact the plaintiff's
representative outlined below to respond to this issue:
Keith A. <removed>
Court Order Details
Court: U.S. District Court for the Northern District of Illinois
Plaintiff: BLACKBERRY SMOKE
Court Case Number: 120CV02997; Case No. Charles <removed> v The
Partnerships et al
If you have any questions, please contact us by clicking Help at the bottom
of the PayPal homepage.
Sincerely,
PayPal
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Never click on anything in an email like that. Go directly to the PayPal web site to see if you are limited.
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Paypal @Links to members and content.
At this point , I would not look to PayPal for help.
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A court order from where;? A genuine court order always has its jurisdiction mentioned, usually top left as in Southern District of New York, or Superior Court of New Jersey. Also, there is usually an address, and it must be signed by a judge.
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It is stated in PayPal letter: U.S. District Court for the Northern District of Illinois
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Seems that we all falls a victim to it. They claim cases in courts for real(costs about $400 to register) and then trying to get as much money as they can. Suing people for selling t-shirts of bands, CDs, DVDs....
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I get a notice from PayPal that says: Some of your account information is shared with an account that has a problem. Please resolve the issue in the impacted account. If you have questions or know this other account isn’t yours and need to appeal,
I don't have any idea about this account and what the Problem exactly. I try to contact them 4 days ago no answer no phone number support work, they wanna my ID and bank statement, I submitted all wahy they need but still no answer, I'm So Depressed, I Need to make Some transactions. please help
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Need help with business account having limited access and tax records.
Paypal people, I NEED HELP!!!!
Either deal with me or the IRS.
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