Account Limitations: What You Need to Know

PayPal_Mark
PayPal Employee
PayPal Employee

 

Keeping your business and customers safer

To ensure PayPal remains a safer place for enabling payments, we regularly review all accounts. Sometimes, limitations may be placed on your PayPal account, which could restrict you from completing certain actions: such as withdrawing, spending, or receiving money. Limitations are in place to help protect all our customers, and in some cases to meet our regulatory obligations. Protecting your account and money is important to us.

 

Account Limitations: What might cause it, and how to help avoid it?

If your PayPal account is limited, you may be unable to withdraw, send or receive money. There are a number of reasons why your account could be limited:

 

Suspicious & unusual activity

  • We suspect someone could be using your account without your knowledge.
  • Your bank alerts us that someone has used your credit/debit card linked to your account without your permission.
  • There are unexpected changes to your selling activities such as a sudden increase in your typical sales volume.

In such cases, we do what it takes to protect you from potential fraud prompted by the unusual activity– through limiting your account, and investigating.

 

You can safeguard your personal information and help protect yourself against fraud through some simple measures.  For example, don’t enter your personal or financial details when describing items for sale or in response to emails, and log out of sites you’ve entered your personal information into.

 

Regulatory reasons or business is not compliant

Your account could be limited for regulatory reasons. For example, India PayPal sellers need to include additional information to be able to accept payments in their account. Also, reaching a certain transaction value in your account may trigger a limit, which can also be removed by providing information required to PayPal.

 

There are also restrictions on what a PayPal account can be used to accept (and make) payments for. For example, PayPal doesn't allow the sale of counterfeit goods or banned items. So, ensure that your business is compliant with PayPal’s Acceptable Use Policy .


Increased buyer issues

An increase of complaints, claims and chargebacks from buyers can lead to account limitations.

 

Following some simple guidelines can help you improve your performance and reduce the likelihood of limitations. Overall, communication is key. You should:

  • Provide detailed product descriptions and photos.
  • Be upfront about policies such as shipping and returns.
  • Ship orders promptly and track shipments.
  • Respond quickly to any messages from buyers.
  • Work to amicably resolve any problems.
  • Ship to the address provided in the transaction details page.
  • Use quality shipping materials to prevent damage.

 

Removing limitations

 If your PayPal account is limited, here’s what happens:

  1. We’ll email you to let you know –  we’ll ask you to log in to your PayPal account and go to the Resolution Centre for details on how to resolve the issue quickly, usually by providing information.
  2. Once you’ve submitted the information required, we’ll review and reply via email.
  3. We’ll remove the limitations once we have verified your account. At times, limitations can be removed by simply changing your security questions and password.

Here are the types of information and documents we may need from you:

- Supplier’s invoice with contact information

This helps us determine the inventory source and validate that you have the items that you’re selling in stock.

 

- Payment information

When an invoice is unavailable, we’ll review the following information about your payments:

  • The item or service that was sold
  • The buyer’s name and shipping address
  • Proof of shipment to verify that an order was delivered

- Shipping or Tracking information

This helps us to verify that customer orders are being fulfilled.

 

- Proof of business
This provides evidence of a valid business registration and business ownership.

 

- Information for India sellers
This is to comply with our India regulatory obligations. Provide a valid PAN, a local bank account and the purpose code in your PayPal account task board.

 

- Proof of address such as bank statement or utility bill, Proof of identity such as passport or driver’s license
This helps us verify your identity when there is unusual account activity or to comply with regulations.

 

Once you’ve submitted your information, look out for any more emails from us as we may need additional details. We’ll do our best to confirm your information and remove the limitation within 2 business days, but sometimes it can take a little longer.

 

Quick Tip: If your PayPal account is limited, don’t open a new account. It could be traced back to the limited account.  It’s always best to resolve the limitation. We will guide you through it and restore full access to your PayPal account as quickly as possible.

 

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1,050 REPLIES 1,050

apesssss
Contributor
Contributor

wasting time contact customers

lol dona if u see this community there so much problem in paypal system, how can be people have so many same problem about permanent banned, paypal security is like antivirus which eat all data, mean this is so idiot, now so many stores dont want to connect to paypal lol

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homerlea
Contributor
Contributor

Customer care department will most likely just hang up on you if by some miracle you actually get connected to a real person. That is what they did to me the minute they found out my identity.

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buttaflybronx97
Contributor
Contributor

COSTUMER SERvice IS USELESS >>>>>THEY DONT DO **bleep** BUT GIVE YOU THE RUN AROUND...AND REPS Are NOT FROM HERE U.S.A CAN WE HAVE ENGLISH Understanding Reps Please..THESE ONES ARE NO HELP!!!!!!

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ssi_mohamed
Contributor
Contributor

My business account has been limited. I supplied the necessary information over 10 weeks ago and still nothing from them.

 

If I go through the contact menus, there is no phone number. If I go to the message app, it says all their agents are offline and to message during office hours...even though IT IS during office hours! I've also used the email function and received nothing.

 

So it appears there are zero ways to communicate with PayPal. You'd think they were a shoddy start-up, not a global financial giant!

 

@PayPal_Mark 

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iTesla
Contributor
Contributor
Did you try on FaceBook PayPal page to message?
Make sure you are on the proper PP website and trusted FB page.
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DWornock
Contributor
Contributor

It is all about the money.  By keeping your money, Paypal gets to use your money without paying you any interest.  It is basically theft.  If you or I stole money, we would go to jail.  However, Paypal is too big to jail.

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Alyshapeak77
Contributor
Contributor
You are exactly right!! They denied my claim because the seller gave them a tracking number. I had already told PayPal the tracking number was fake and that I contacted the USPS, UPS and FEDEX and NONE of them had such a tracking number not EVER a package for me to my address. If you ask me, PayPal is just as guilty as the scammers who stole...
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Temp20220217ax
Contributor
Contributor
It's all a scam and they appear to be getting away with it
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buttaflybronx97
Contributor
Contributor

SAME HERE..THEY CLOSED MINE AS THEY TOOK MY 593.00 of my Unemployment Chk...then closed it the same day it was Deposited

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chef1
Contributor
Contributor

Paula,

 

I've emailed ten times and gotten the same form letter response ten times. So, email is not a solution, is it? Nor is calling. You get no details about why your account was limited. So, what can I do? Go to the PayPal office? 

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