cancel
Showing results for 
Search instead for 
Did you mean: 

Account Limitations: What You Need to Know

Highlighted
Contributor

Re: Account Limitations: What You Need to Know

i need to help 

 

Highlighted
Member

Re: Account Limitations: What You Need to Know

I have also the same issue. Please help me how to resolve this. May be this issue is due to as I have created another PayPal account. I accept my mistake. I request you to please resolve my issue.
Highlighted
Contributor

Re: Account Limitations: What You Need to Know

My account has been permanently limited. Why? I believe it had to do with me disputing a purchase my credit card told me was a duplicate, and because of that, I've been given the maximum punishment with no chance of overturning if customer service was right (and was very unhelpful for it by just reading from a script and ignoring what I had to say). I used this service for 6 or so years now with no issues and now I'm treated like a criminal. Is there really no way of overturning this? The irrationality of it all makes me think an "anti-fraud" bot did this. I'll provide whatever I need to in order to get my account back.

Highlighted
Moderator

Re: Account Limitations: What You Need to Know

Hello ryantate335,

 

Welcome to the PayPal community and thank you for your post.

 

I'm afraid we do not know why the account became permanently limited. When our review team permanently limits a PayPal Account it is an evaluation of all the information and payments on the account, along with the risk involved.

 

-Donna

 

Highlighted
Contributor

Re: Account Limitations: What You Need to Know

No offense, but that's still very unhelpful to someone in my situation. It's kinda like being given a bill or fine you must pay and nobody can say why (obviously not the same thing, but it's still an extreme thing being done to you for reasons unknown even to the ones doing it). Paypal has a near monopoly on many internet transactions and being locked out of it with little more than a shrug is just disheartening since now I'm locked out of using a major component of the internet. Knowing my main activity with Paypal (buying games on Steam and Humble Bundle) and my great credit score, if I'm too "high risk", then I'd have to disagree. I would write to the legal department, but I just feel like it will be ignored even if my reasons turn out to be legit. Also, I wouldn't know which paperwork to provide outside of trying to explain the circumstances of what made them reconsider me from my end to hopefully show them I'm not engaged in bad behavior.
Highlighted
Contributor

Re: Account Limitations: What You Need to Know

I get this message on my summary page, "You can't send, withdraw, or receive money. Some of your account information is missing, so you can't send, receive or withdraw money right now. Please update your information immediately so you can use your account again as usual. Update Information Now."

 

When I click Update information now it takes me to a page that asks to update Personal Information, Business Information and Beneficial Owner but none of the EDIT links next to these headings are working!

 

I have nothing in the Resolution Center.

Highlighted
Contributor

Re: Account Limitations: What You Need to Know

Dear admin;

I am really bothered about the restricted account issue. I have verified KYC. However, it was only recently that I had to authenticate again. I have done and sent mail many times in the help section but did not see a response. Please check back for me
Best regards!

Highlighted
Moderator

Re: Account Limitations: What You Need to Know

Hi @nguyenthuhien07,

 

Welcome to the Community and thank you for your post! Sorry to hear you are experiencing issues with a limitation on your account. Usually, this type of block is released once the correct documents have been provided and verified. 

 

If you are still having difficulties, you may want to reach out to our support team over the phone by clicking 'Contact' at the end of the PayPal web page, or through Facebook or Twitter.

 

Hope this helps,

Jenny

Highlighted
Contributor

Re: Account Limitations: What You Need to Know

Dear PP_Jenny;

I have received mail with the subject: "Request for additional information PP-008-659-529-456 RXI000" on updating the information. However, when entering the link in the tutorial mail, there was nothing to do . I also contacted the help section on this issue but it was not resolved

Please check your paypal account for me. 

Best regards!

Highlighted
Contributor

Re: Account Limitations: What You Need to Know

Dear @PayPal_Jenny , Help me pls.................................