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My account has been permanently limited. Why? I believe it had to do with me disputing a purchase my credit card told me was a duplicate, and because of that, I've been given the maximum punishment with no chance of overturning if customer service was right (and was very unhelpful for it by just reading from a script and ignoring what I had to say). I used this service for 6 or so years now with no issues and now I'm treated like a criminal. Is there really no way of overturning this? The irrationality of it all makes me think an "anti-fraud" bot did this. I'll provide whatever I need to in order to get my account back.
Welcome to the PayPal community and thank you for your post.
I'm afraid we do not know why the account became permanently limited. When our review team permanently limits a PayPal Account it is an evaluation of all the information and payments on the account, along with the risk involved.
I get this message on my summary page, "You can't send, withdraw, or receive money. Some of your account information is missing, so you can't send, receive or withdraw money right now. Please update your information immediately so you can use your account again as usual. Update Information Now."
When I click Update information now it takes me to a page that asks to update Personal Information, Business Information and Beneficial Owner but none of the EDIT links next to these headings are working!
I have nothing in the Resolution Center.
I am really bothered about the restricted account issue. I have verified KYC. However, it was only recently that I had to authenticate again. I have done and sent mail many times in the help section but did not see a response. Please check back for me
Welcome to the Community and thank you for your post! Sorry to hear you are experiencing issues with a limitation on your account. Usually, this type of block is released once the correct documents have been provided and verified.
Hope this helps,
I have received mail with the subject: "Request for additional information PP-008-659-529-456 RXI000" on updating the information. However, when entering the link in the tutorial mail, there was nothing to do . I also contacted the help section on this issue but it was not resolved
Please check your paypal account for me.