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Account Limitations: What You Need to Know

Re: Account Limitations: What You Need to Know

I not sell anything and my bank acount i dont understand they not send me the statements in english so i cant translate for paypal but i dont know why so many proff as i send id, passport,what else they need to know bank or bills ,so much , so many stuff to provide😥 i dont feel safe at all ! U guys feel safer? Provide all your life to paypal?
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Contributor

Re: Account Limitations: What You Need to Know

My account was limited based on having the same phone number (my cell) as another account, which was limited. I consult with a few different companies. PayPal will not provide ANY details as to why my personal account was limited. There is zero help here. The folks at PayPal have done nothing to help me out. In fact, there's a very callous atmosphere with most of the people I spoke with.

This dumb help article I replying to mentions addressing the issues as to why my account is limited. THERE's NOTHING TO ADDRESS! No details have been given!!

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New Community Member

Re: Account Limitations: What You Need to Know

 i went to resolution center  and there is nothing to provide

 

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Contributor

Re: Account Limitations: What You Need to Know

I am facing different and big problem about account permanently limited. After I received the mail and I login to my account there is no showing sloving the issue. Last night I just logged in my account from my friend computer to check all the statements and a hole year activities, that's all I did. Also now I can't send messages to PayPal. Why? This is what I received from my mail "After a recent review of your account activity, we've determined you're in violation of PayPal's Acceptable Use Policy. As a result, your account is now permanently limited. Please remove all references to PayPal from your website(s) and/or auction(s). This includes not only removing PayPal as a payment option, but also removing the PayPal logo and PayPal shopping cart. Per the User Agreement, PayPal may permanently limits your account due to violation of our Acceptable Use Policy. From the date of this email, any funds in your account will be held for 180 days. After 180 days, we'll contact you with information on how to withdraw any money in your PayPal account if there's no outstanding legal issue on your account. You still remain liable for all obligations related to your account. Should your account balance falls below zero as a result of any chargebacks, reversals or claims, you'll need to settle the full amount owed to PayPal to avoid further action. Customers who are permanently limited for violating the Acceptable Use Policy are not permitted to use PayPal services and are not permitted to open new or additional PayPal accounts. You can find the complete PayPal Acceptable Use Policy by clicking Legal at the bottom of any PayPal page."
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Contributor

Re: Account Limitations: What You Need to Know

Hi good day!!! Ive been selling for one year now on grailed. I have no issues on payment and shipping everything arrived and received by customer. This is the first time. I also provided all youve asked in paypal limitation section. Hope I get to access my account fully. Also would like to have a follow up on my confirmation. This is unfortunate and would like to get resolve as soon as possible for the reason i have pending transactions. Here is the Reference ID: PP-L-203756613134 This is much appreciated. Thank you very much. Have a nice day ahead.
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Moderator

Re: Account Limitations: What You Need to Know

Hello Thegrailmanila,

 

Welcome to the PayPal community and thank you for your post. 

 

As your question is very account specific, I would advise you to contact our customer care department who can help you further. You can do this by clicking on the Help and Contact link at the bottom of every PayPal page to check what your contact options are. You can also contact us via our Facebook Page or Twitter @askPayPal.

 

-Donna

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Contributor

Re: Account Limitations: What You Need to Know

Hi,

 

My account is currently limited and I've been providing the details that they need. However one of the things needed from me is to confirm my bank details which I did but it's not going through and it not completing although it already shows it linked. Please advise what i need to do

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Moderator

Re: Account Limitations: What You Need to Know

@jaize20

 

I understand this is very frustrating, As I do not have access to account details, I cannot comment on specific account issues. I would recommend calling our support and ask for a limitation specialist so they can explain why this issue has reoccurred. I agree that this should not have happened and can only think that the original documents were accepted incorrectly or the acceptance process was not completed correctly causing the restriction to reappear. Again, as I have no access to account information I can only speculate. I would suggest you send a request by email via the Help section of your account, to have this issue reviewed in detail. 

 

 

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Contributor

Re: Account Limitations: What You Need to Know

Thanks and yes, I already have a call in but if memory serves me from the 18th of October the limitation department isn't in on weekends, another frustrating point. 

i will update once i speak with them.

thanks for the prompt response

Critz

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Contributor

Re: Account Limitations: What You Need to Know

Could I get an answer to why as a business that has provided everything that PP has asked for to resolve previous limitations, AFTER an invoice has been sent and paid, Paypal issues/implements the same limitation, with the same issues, that were previously resolved?

If there was going to be an issue ie. photo id previously uploaded, business documents previously uploaded all conditions previously uploaded, responded to and resolved (all within a 30 day timeframe...actually 14 days) why would PP send an email that money is available, and 14 minutes afterwards state that they need the same information from 14 days previously THE EXACT SAME.....the same conditions / limitations applied and documents requested. When speaking to paypal they continue to cite compliance and anti-fraud systems in place yet it seems ironic at best when you repeatedly ask for the same documents, and explanations...etc. - Where did my documents go to 2 weeks ago, No resolve except to wait for my money! Ridiculous!

 

Has anyone else repeatedly had to satisfy business verification every time they send an invoice/receive money? Was it ever completely resolved?

 

I doubt I will hear anything from anyone at PayPal with the exception of an email; Once again left in limbo waiting for over 6000 and in my opinion PayPal basically stole the fee/processing charge!

If anyone has suggestions on alternatives to Merchant accounts that will allow same day transfers with limited or fixed charges for same day transfers - I welcome any alternatives.

If I held my customers money without performing in the timely fashion as stated - I'd be out of business!

Frustrated!