Account Limitations: What You Need to Know

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PayPal Employee
PayPal Employee

 

Keeping your business and customers safer

To ensure PayPal remains a safer place for enabling payments, we regularly review all accounts. Sometimes, limitations may be placed on your PayPal account, which could restrict you from completing certain actions: such as withdrawing, spending, or receiving money. Limitations are in place to help protect all our customers, and in some cases to meet our regulatory obligations. Protecting your account and money is important to us.

 

Account Limitations: What might cause it, and how to help avoid it?

If your PayPal account is limited, you may be unable to withdraw, send or receive money. There are a number of reasons why your account could be limited:

 

Suspicious & unusual activity

  • We suspect someone could be using your account without your knowledge.
  • Your bank alerts us that someone has used your credit/debit card linked to your account without your permission.
  • There are unexpected changes to your selling activities such as a sudden increase in your typical sales volume.

In such cases, we do what it takes to protect you from potential fraud prompted by the unusual activity– through limiting your account, and investigating.

 

You can safeguard your personal information and help protect yourself against fraud through some simple measures.  For example, don’t enter your personal or financial details when describing items for sale or in response to emails, and log out of sites you’ve entered your personal information into.

 

Regulatory reasons or business is not compliant

Your account could be limited for regulatory reasons. For example, India PayPal sellers need to include additional information to be able to accept payments in their account. Also, reaching a certain transaction value in your account may trigger a limit, which can also be removed by providing information required to PayPal.

 

There are also restrictions on what a PayPal account can be used to accept (and make) payments for. For example, PayPal doesn't allow the sale of counterfeit goods or banned items. So, ensure that your business is compliant with PayPal’s Acceptable Use Policy .


Increased buyer issues

An increase of complaints, claims and chargebacks from buyers can lead to account limitations.

 

Following some simple guidelines can help you improve your performance and reduce the likelihood of limitations. Overall, communication is key. You should:

  • Provide detailed product descriptions and photos.
  • Be upfront about policies such as shipping and returns.
  • Ship orders promptly and track shipments.
  • Respond quickly to any messages from buyers.
  • Work to amicably resolve any problems.
  • Ship to the address provided in the transaction details page.
  • Use quality shipping materials to prevent damage.

 

Removing limitations

 If your PayPal account is limited, here’s what happens:

  1. We’ll email you to let you know –  we’ll ask you to log in to your PayPal account and go to the Resolution Centre for details on how to resolve the issue quickly, usually by providing information.
  2. Once you’ve submitted the information required, we’ll review and reply via email.
  3. We’ll remove the limitations once we have verified your account. At times, limitations can be removed by simply changing your security questions and password.

Here are the types of information and documents we may need from you:

- Supplier’s invoice with contact information

This helps us determine the inventory source and validate that you have the items that you’re selling in stock.

 

- Payment information

When an invoice is unavailable, we’ll review the following information about your payments:

  • The item or service that was sold
  • The buyer’s name and shipping address
  • Proof of shipment to verify that an order was delivered

- Shipping or Tracking information

This helps us to verify that customer orders are being fulfilled.

 

- Proof of business
This provides evidence of a valid business registration and business ownership.

 

- Information for India sellers
This is to comply with our India regulatory obligations. Provide a valid PAN, a local bank account and the purpose code in your PayPal account task board.

 

- Proof of address such as bank statement or utility bill, Proof of identity such as passport or driver’s license
This helps us verify your identity when there is unusual account activity or to comply with regulations.

 

Once you’ve submitted your information, look out for any more emails from us as we may need additional details. We’ll do our best to confirm your information and remove the limitation within 2 business days, but sometimes it can take a little longer.

 

Quick Tip: If your PayPal account is limited, don’t open a new account. It could be traced back to the limited account.  It’s always best to resolve the limitation. We will guide you through it and restore full access to your PayPal account as quickly as possible.

 

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1,050 REPLIES 1,050

surasa
Member
Member

me too T_T same reason 

I had to change my payment at rb from PayPal to ACH 

and change new PayPal in others website 

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DavidUy
New Community Member

Hi Sir,

 

I don't see anywhere for submit information. I called over 4 times and no reply. I send an email over 5 days but no reply too.

 

Click resolution center see this "You can no longer use PayPal".

 

Please advise me how?

 

Thank you and looking for the reply.

David

 

 

Removing limitations

 If your PayPal account is limited, here’s what happens:

  1. We’ll email you to let you know –  we’ll ask you to log in to your PayPal account and go to the Resolution Centre for details on how to resolve the issue quickly, usually by providing information.
  2. Once you’ve submitted the information required, we’ll review and reply via email.
  3. We’ll remove the limitations once we have verified your account. At times, limitations can be removed by simply changing your security questions and password.

Here are the types of information and documents we may need from you:

- Supplier’s invoice with contact information

This helps us determine the inventory source and validate that you have the items that you’re selling in stock.

 

- Payment information

When an invoice is unavailable, we’ll review the following information about your payments:

  • The item or service that was sold
  • The buyer’s name and shipping address
  • Proof of shipment to verify that an order was delivered

- Shipping or Tracking information

This helps us to verify that customer orders are being fulfilled.

 

- Proof of business
This provides evidence of a valid business registration and business ownership.

 

- Information for India sellers
This is to comply with our India regulatory obligations. Provide a valid PAN, a local bank account and the purpose code in your PayPal account task board.

 

- Proof of address such as bank statement or utility bill, Proof of identity such as passport or driver’s license
This helps us verify your identity when there is unusual account activity or to comply with regulations.

 

Once you’ve submitted your information, look out for any more emails from us as we may need additional details. We’ll do our best to confirm your information and remove the limitation within 2 business days, but sometimes it can take a little longer.

 

Quick Tip: If your PayPal account is limited, don’t open a new account. It could be traced back to the limited account.  It’s always best to resolve the limitation. We will guide you through it and restore full access to your PayPal account as quickly as possible.

 




 

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jjday
Contributor
Contributor

my money was hold for 180 days, My Paypal account get limit access, 
Paypal investigated team said because I got paid from Redbubble and Redbubble was sue (ps. about $70 I got paid from RB) But they hold my whole $1900 without any clearly reason. 


The agent said everybody who got paid from RedBubble will be hold money like me. 
After that I have ask other seller ( or artist ) on RedBubble about their Palpal account, They said their Paypal Acc is OK so far. 
Why agent told me like that ?

My money come from many website with legal ways. As for my works on Redbubble doesn't violated any copyrights. It's not suppose to be
so I would like to know why this is only happen to me ? Why you hold and limit my account without any reason at all. That don't make any sense.

This is my money please release my whole money and account back to me.

Agent don't allow me to verify myself or explain anything, don't require any documents otherwise I willing to do every ways as I can. 
they said only I can do is waiting. 
But I can't wait because I don't have any bucks to live for now. and I don't do anything wrong.


Please help me this is a big trouble, I feel like this is not fair to me. Because I don't do anything wrong yet PLEASE.

Paypal was always trustable, 
Please don't ignore customer problem,
You need to fix this issue.

please help.

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jean99
Contributor
Contributor

As I have reached a certain limit of money going into my Paypal account for my business,Paypal has put my account on hold: “Your account access is limited. To view and resolve the limitations that have been applied on your account, you can visit the account limitations page.”

 

So I upload the documents. Nothing happens for two weeks. I then write asking, and I get what basically is an automated reply: That I need to upload documents to resolve the situation. However, I cannot upload anything. Whenever I go to "Resolve" on my account I only get the message: "Thank you for providing the required information. We’ll get back to you within a few business days." This is now over a month ago.

 

I complain (twice) to Paypal but they send me the same email again: saying I have to upload documents to resolve the issue, even though I tell them I cannot upload any documents as my account still states: "Thank you for providing the required information. We’ll get back to you within a few business days." So I am stuck in a loop which Paypal is not helping me to get out of. No help on website. No answer to my community post. No emails from Paypal.

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DLT56
Contributor
Contributor

try the facebook page, they are quicker at dealing with things

you will prob get a robot at first just ask for an actual person

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Samerbusiness
Contributor
Contributor

same problem copy past 

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Jonno74
Contributor
Contributor

Hi,

 

 My account has been limited for probably a week now, I've lost track of when I first noticed. 

 

 I've uploaded docs and answered questions but have not had any further communications from Paypal other than the annoying automated replies to emails. I think customer service has disappeared here.

 

 At least I don't appear to be the only one... but its beyond a joke how long this is taking! 

 

I'm getting very frustrated as I have funds (over £100) I can't access and payments bouncing because I have paypal set as a default payment for things like Netflix and PSN. 

So it's making my week hell and all I seem to get are automated responses and not real people. 

 

 Sorry to rant, but I've had enough this week, and it's only Tuesday! 

 

 If paypal wasn't so integral to my ebay etc I think I'd go somewhere else.... not that there is another option I know of!

 

Can I charge Paypal for my missed payments? I think not.

Can I charge Paypal for missed ebay purchases? I doubt it. 

Can I charge Paypal for lost interest or theft of my money? Hmmm.... 

 

Very very annoyed. 

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DLT56
Contributor
Contributor
Try the Facebook page ask to speak to an agent
They are quicker than waiting for reply mails
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bieke
Contributor
Contributor

OK, so yesterday I had my PayPal account limited, went through the same ordeal of submitting proof of address and proof of indentification documents, I received automated emails that the documents were not accepted, submitted more documents, same automated email reply that documents were not accepted, used contact us email to ask for advise, all of a sudden my password was no longer working, renewed my password, submitted a 0 feedback as I was not happy the way things were going, then stumbled upon this community and read all the horror stories and as I had no confirmation whether my submitted documents were now in good order, I then proceeded to call the local PayPal helpdesk, got a friendly and helpful helpdesk operator, who checked my documents and confirmed they were in good order, and then 15 minutes later, poof, the account restriction was lifted.

 

tldr;my account was restricted, I submitted documents, I submitted more documents, I contacted PayPal by Phone and soon after, things are back to normal, all within 24hrs.

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SpicyBoi
Contributor
Contributor

Honestly unintentionally gave good advice. I decided to call them and tell them about my situation about my ID still being under review, and they said to send a clearer picture of my ID card, and then they'd check it out the second they get it. It seems like there's hope after all. 

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