Account Limitation

Joshwalton
Contributor
Contributor
Can someone please advise how I can resolve an account limitation. I followed the instructions given and went onto the resolution centre but there is no reason listed on why my account has a limitation.
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3 REPLIES 3

PayPal_Ayesha
Moderator
Moderator

Hi @Joshwalton

 

Thank you for your post and welcome to the Community Forum!

 

I am sorry to know that your account is limited. Account limitations are placed in situations where we see unusual or suspicious activity, or when we need to collect information necessary for keeping your account open. When we place a limitation, an email is sent to explain the reason for the limitation and what needs to be done to resolve the problem. In most cases, you can find options to resolve the limitation in the Resolution Center. Since you've already checked the Resolution Center and haven't found the exact reason for the limitation, please do reach out to our Customer Support by clicking on the Help & Contact option at the bottom of the page on our website so that our advisors can help you accordingly.

 

I hope this helps. 

Ayesha


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Joshwalton
Contributor
Contributor

Hi 

Thank you for the update but this does not help me. I did not receive an email informing me of the issues.

 

Can you please advise

 

 

 

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PayPal_Intars
Moderator
Moderator

Hi @Joshwalton,

 

If you've reviewed all your email folders, in case any of our messages went to a folder other than your inbox, but you've yet to receive an update from us, I would suggest contacting us via Facebook - https://www.facebook.com/PayPal/, Twitter - @AskPayPal, email or phone and we would be happy to advise.

-Intars

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