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Hi All, Been having an issue with my account, I am a brand new business. I'm unable to send invoice until payment is received by my supplier and can't provide shipment information as I haven't received my order to send to customer. I have explained my account over the phone and was told it would be sent off to back office team at 10am on Friday morning and would take 24 to 48hrs from that point. Every call is now getting me no further forward. I'm in a catch 22 scenario where without libation lifted i can't pay my supplier nor help my customers receive their product.
Sorry but you should make sure that you have the item for the buyer before listing the item for sale surely?