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Account Limitation

Account Limitation

Hi All, Been having an issue with my account, I am a brand new business. I'm unable to send invoice until payment is received by my supplier and can't provide shipment information as I haven't received my order to send to customer. I have explained my account over the phone and was told it would be sent off to back office team at 10am on Friday morning and would take 24 to 48hrs from that point. Every call is now getting me no further forward. I'm in a catch 22 scenario where without libation lifted i can't pay my supplier nor help my customers receive their product.

2 REPLIES
Volunteer Advisor

Re: Account Limitation

@StevenMorton

 

Sorry but you should make sure that you have the item for the buyer before listing the item for sale surely?


Advice is voluntarily given.
Kudos / Solution appreciated if I helped you.

Re: Account Limitation

My buyers know exactly what payment is being made for. They pay me, I then pay supplier and then items are sent to me and onto customers. My problem is PayPal are with holding payment without no clarification of findings after I had made all requests for information and told them why I can't provide shopping information at this time. How long is the normal procedure to return state to clear from medium? They told me 24 hours