cancel
Showing results for 
Search instead for 
Did you mean: 

Account Limitation by PayPal

lakester
Contributor

Account Limitation by PayPal

I got my PayPal account successfully verified last April 2021 (uploaded proof of address and other IDs and stuff). I've been buying off of eBay using PayPal for years, but few months ago I started buying higher value items so I had to verify my account to increase spending limitation. 

 

All was going smoothly until yesterday (July 2021), when I suddenly got an email saying that my account has been temporarily limited by PayPal and it is asking me to "Describe the products and/or services associated with your PayPal transaction/s." I uploaded pictures of some of my eBay purchases but after a few minutes, PayPal automatically sent me an email again with the same message. I don't know what else I can upload to prove my purchases, even my PayPal logs are mostly just payments to eBay.

 

Also, PayPal said "We noticed that you are selling items or have content on your website(s) that violate PayPal’s Acceptable Use Policy and need you to remove these items or content" but I don't sell anything nor do I have a store in the first place. It is asking me to upload website URL, which I don't have.

 

Hope someone can help me, thank you.

1 REPLY 1
kernowlass
Esteemed Advisor

Re: Account Limitation by PayPal

@lakester 

 

You need to contact customer services to resolve any limitation OR account specific issues.
Click help / contact bottom left of Paypal pages for options available for your country.

Or have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.


Advice is voluntary.
Kudos / Solution appreciated.