I have the same issue and frustration towards PAYPAL. I totally feel where you're coming from. In my case, now it's going to be the 4th week that my account has been limited because "I haven't confirmed my identity" according to them but I've been using the service since 2015 to it's a total BS that I got my account limited. The first email they sent was I got my account limited and then I have to comply in verifying my identity which I did already. They said wait 2-3 business days for review and a week pass by, no feedback, still account limited so I emailed them using message center, and thru the email address they've used but only UNHELPFUL BOTS OVER AND OVER AGAIN is answering. I waited again for a week but still no response but what **bleep** me off is the fact that they've sent me an email again saying my account has been further limited. They have the nerve to always send emails on time but they can't even answer a single email that I've sent, they keep on sending an auto-responder and links for HELP AND RESOLUTION CENTER but NO HUMAN RESPONSE AT ALL. I even sent a message to their facebook page but still the same auto-responder, one chat support agent responded to me but he only asked for my email and said he's going to transfer me to a specialist and then HE'S GONE like what???? Now, nobody's answering anymore on their facebook page. I also notice a huge number of their customers who's having the same issue like us. The most frustrating part is now, all my automatic payments are SUSPENDED!!!! WOW! JUST WOW! I can understand that they have a few personnel answering queries but YOU SHOULD ATLEAST RESPOND TO YOUR CUSTOMER'S CONCERNS, DON'T JUST USE BOTS. WE NEED ANSWERS. URGH.
