cancel
Showing results for 
Search instead for 
Did you mean: 

Account Blocked

SOLVED
Contributor

Account Blocked

I have been informed account blocked and added to re-submit card details and card security code. I am unhappy to do this??

1 ACCEPTED SOLUTION

Accepted Solutions
Highlighted
Esteemed Advisor

Re: Account Blocked

@Jdmrhs 

 

Is the request coming from an email OR is it in the resolution centre or message centre in your paypal account?

If its by email then read this..............

 

If its a spoof, NEVER USE ANY LINK.

Firstly if the email/text addressed you as ''Dear Member'' / ''Customer'' / ''Client'' OR your ''email address'' then that confirms its a spoof as paypal would address you by your full name eg Dear John Smith.

Secondly if there was a link OR attachment in that email/text to ''cancel'' any transaction or ''confirm'' any details then again it would be a spoof.

If there was a problem with your account Paypal would not ask you to click on an unsafe link in an email or by downloading an attachment, they would direct you to log in normally and go to the resolution or the message centre for more information.

More info here >>
https://www.paypal.com/uk/webapps/mpp/phishing
https://www.paypal.com/uk/smarthelp/article/how-would-i-spot-fake-emails-faq2340


Advice is voluntarily given.
Kudos / Solution appreciated if I helped you.

View solution in original post

1 REPLY 1
Highlighted
Esteemed Advisor

Re: Account Blocked

@Jdmrhs 

 

Is the request coming from an email OR is it in the resolution centre or message centre in your paypal account?

If its by email then read this..............

 

If its a spoof, NEVER USE ANY LINK.

Firstly if the email/text addressed you as ''Dear Member'' / ''Customer'' / ''Client'' OR your ''email address'' then that confirms its a spoof as paypal would address you by your full name eg Dear John Smith.

Secondly if there was a link OR attachment in that email/text to ''cancel'' any transaction or ''confirm'' any details then again it would be a spoof.

If there was a problem with your account Paypal would not ask you to click on an unsafe link in an email or by downloading an attachment, they would direct you to log in normally and go to the resolution or the message centre for more information.

More info here >>
https://www.paypal.com/uk/webapps/mpp/phishing
https://www.paypal.com/uk/smarthelp/article/how-would-i-spot-fake-emails-faq2340


Advice is voluntarily given.
Kudos / Solution appreciated if I helped you.

View solution in original post