Accoumt limitation No longer offering services to me

Jazziecleaning7
Contributor
Contributor
I want my money it's going on a year now that they been holding my money after 180 days I recieved an email saying I can withdraw my money now but wont be able to do anything else I logged on and tried to withdraw my money and it did not let me then I get the same notice that I recieved 180 days ago that I have to wait 180 day and then they would send me an email when I can withdraw them customer services tells me that I would be able to within 10 days after they did whatever so I waited then when called them back I cant get through to them it just hangs up on me wtf how can u get a way with this **bleep** paypal are thieves
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kernowlass
Esteemed Advisor
Esteemed Advisor

@Jazziecleaning7 

 

If you have been told your Paypal account has been permanently limited then Paypal tends to hold any funds for 180 days. This is the same time frame that buyers have to open Paypal disputes.

If no disputes are opened in 180 days then normally you are allowed to withdraw the funds. That is as long as you are over 18, the account is in your legal name and registered in the country where you reside.

Sometimes they confiscate funds under this policy.
https://www.paypal.com/us/webapps/mpp/ua/useragreement-full?locale.x=en_US#actions

Paypal also may request further documentation from you before you can withdraw those funds.

You can normally withdraw via any linked bank account / card already on your permanently limited account. I don't think you can add a funding source to that account.

So your best option is to contact customer services and ask them to link a card for you OR send you a cheque with the balance in the post as per link.
https://www.paypal.com/us/smarthelp/article/how-do-i-get-money-out-of-my-paypal-account-faq2316

Contact options for Paypal are accessed by clicking help/contact bottom left of Paypal pages...

1. Paypal phones are slowly re-opening and increasing in numbers (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, during business hours you may also be able to message whilst logged out.
Or
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.





Advice is voluntary.
Kudos / Solution appreciated.
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