Access funds via thunes mpesa

Mkewill
New Community Member

I need help to access my funds which had been locked for 180days to thunes mpesa

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2 REPLIES 2

tindi
Contributor
Contributor

I am also experiencing the same issue, did you ever get help?

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kernowlass
Esteemed Advisor
Esteemed Advisor

@Mkewill 

 

The normal options in Kenya of withdrawing funds to MPESA or Equity bank are not available once you get a permanent limitation.

The only option is to withdraw funds to a U.S bank account (if you have one).

If not you would have to contact customer services and see if they can help you access the funds.


Contact options for Paypal are accessed by clicking help/contact bottom left of Paypal pages...

1. Paypal phones are slowly re-opening and increasing in numbers (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, during business hours you may also be able to message whilst logged out.
Or
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.


Advice is voluntary.
Kudos / Solution appreciated.
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