'Accept' button on a refund doesn't appear to be working

michelle31731
Contributor
Contributor

Hi. I have a refund that's sat in pending. 

 

I have tried to Accept it, but when I press Submit that I'm happy to have the money converted (I'm in the UK, and I paid someone in Australia) it doesn't seem to register it and takes me back to the page which shows I need to Accept it. A never ending loop of despair!

 

Tried it on Chrome and MS Edge. 

 

Any ideas please?

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1 ACCEPTED SOLUTION

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michelle31731
Contributor
Contributor

Perfect! Thank you. I added AUD to my wallet and I was able to accept the payment and transfer out immediately. So grateful for your answer!

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2 REPLIES 2

kernowlass
Esteemed Advisor
Esteemed Advisor

@michelle31731 

 

Sounds as if they didn't use the 'refund' option but the send money option.

Have you added that currency as a receiving currency on your paypal account in your paypal wallet?


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Kudos / Solution appreciated.
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Solved

michelle31731
Contributor
Contributor

Perfect! Thank you. I added AUD to my wallet and I was able to accept the payment and transfer out immediately. So grateful for your answer!

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