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'Accept' button on a refund doesn't appear to be working

SOLVED
michelle31731
Contributor

'Accept' button on a refund doesn't appear to be working

Hi. I have a refund that's sat in pending. 

 

I have tried to Accept it, but when I press Submit that I'm happy to have the money converted (I'm in the UK, and I paid someone in Australia) it doesn't seem to register it and takes me back to the page which shows I need to Accept it. A never ending loop of despair!

 

Tried it on Chrome and MS Edge. 

 

Any ideas please?

1 ACCEPTED SOLUTION

Accepted Solutions
michelle31731
Contributor

Re: 'Accept' button on a refund doesn't appear to be working

Perfect! Thank you. I added AUD to my wallet and I was able to accept the payment and transfer out immediately. So grateful for your answer!

View solution in original post

2 REPLIES 2
kernowlass
Esteemed Advisor

Re: 'Accept' button on a refund doesn't appear to be working

@michelle31731 

 

Sounds as if they didn't use the 'refund' option but the send money option.

Have you added that currency as a receiving currency on your paypal account in your paypal wallet?


Advice is voluntary.
Kudos / Solution appreciated.
michelle31731
Contributor

Re: 'Accept' button on a refund doesn't appear to be working

Perfect! Thank you. I added AUD to my wallet and I was able to accept the payment and transfer out immediately. So grateful for your answer!

View solution in original post