Good night people! If you can help me I would appreciate it
I opened a case on the 20th of April because I didn't receive an order. I received a letter from the post office saying it was lost. I opened a case as "article not received, with all the evidence that I received nothing, and it was denied. I opened it as" unauthorized payment "and denied! Call and email, reopened the case, and DENIED! 5 times denied!
After asking for a reassessment, and after 48 hours, I receive an email saying this:
"Because you have continually filed cases that do not align with the intent of the PayPal Purchase Protection Program and are contrary to the terms outlined in our User Agreement, we’ve determined you can no longer use PayPal’s services. We’ve limited your account so you can no longer send or receive funds. Your ability to file PayPal Purchase Protection cases has also been removed. Any existing PayPal Purchase Protection cases you've filed will be denied.
For information on account limitations, please refer to the PayPal User Agreement. To find out what to do next, log in to your PayPal account and visit the Resolution Centre."
I go to the resolution center to try to resolve the situation and what do they say?
"You can't use PayPal anymore
At PayPal, we value a safe community for our customers to do business. We noticed activity in your account that’s inconsistent with our User Agreement and we no longer offer you PayPal services.Any bank or credit card information linked to your PayPal account cannot be removed nor can it be used to create a new account. You can still log in and see your account information but you can’t send or receive money. Any money in your balance will be held for 180 days, after which we’ll send you an email with instructions about transferring your money."
That is, I am trying to get what is mine! And I have no article, no money and no account!
