ACCOUNT LIMITED, MONEY HELD FOR OVER 180 DAYS!!

[stemme1]

Hello, My account was permanently limited in November 2019, i was told via email from paypal that i will have access to my money after 180days, but it is over a year and i still cant access or withdraw my money. I haven't received any email regarding this from paypal either, have tried reaching the customer service through message center countless times but keep getting bot responses..prior to this limitation paypal asked for certain documents which i submitted accurately including my ID, But got still permanently limited. i've been patient but i really need my money right now. please help!

[kernowlass]

@stemme1 

If you have been told your Paypal account has been permanently limited then Paypal tends to hold any funds for 180 days.... the same time frame that buyers have to open Paypal disputes.

If no disputes are opened in 180 days then normally you are allowed to withdraw the funds. That is as long as you are over 18, the account is in your legal name and registered in the country where you reside.

Sometimes they confiscate funds under this policy.
https://www.paypal.com/us/webapps/mpp/ua/useragreement-full?locale.x=en_US#actions

Paypal also may request further documentation from you before you can withdraw those funds.

Contact options for Paypal are accessed by clicking help/contact bottom left of Paypal pages...

1. Paypal phones are slowly re-opening and increasing in numbers (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, during business hours you may also be able to message whilst logged out.
Or
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.