HELLO,
LAST YEAR I RECEIVED MONEY FROM A FAMILY MEMBER, MY GODFATHER, FROM A DIFFERENT STATE AS A CHRISTMAS PRESENT. AS PER PAYPAL'S REQUEST, I INPUT IDENTIFYING INFORMATION (SS, MAILING ADDRESS, PHOTO OF ID) IN ORDER TO TRANSFER THE MONEY TO MY PERSONAL BANK ACCOUNT.
HOWEVER, I RECEIVED NOTICE THAT MY ACTIVITY IS IN BREACH OF THE USER AGREEMENT, I COULD NOT REFUND OR CANCEL ANY TRANSACTIONS, MY ACCOUNT WILL BE CLOSED, AND MY FUNDS WOULD BE HELD FOR 180 DAYS. THIS WAS ON JANUARY 4TH 2019.
UPON CONTACTING CUSTOMER SUPPORT TO TRY TO RESOLVE THE ISSUE, I WAS TOLD THAT I COULDN'T BE MADE AWARE OF THE MAIN CAUSE FOR BREACH BECAUSE IT WAS "PROPRIETARY INFORMATION" AND THAT I WOULD NEED TO SEEK LEGAL COUNSEL TO OBTAIN SAID INFORMATION. I WAS ALSO TOLD THAT WITHIN 180 DAYS THE FUNDS WOULD BE RELEASED AND MY ACCOUNT WOULD BE CLOSED.
I STILL HAVE NOT HEARD FROM ANYONE AT PAYPAL AND THERE IS NO LONGER A TELEPHONE NUMBER FOR ME TO TRY AND CONTACT. ALL LINKS LEAD TO THE SAME FAQ'S WHICH IS FRUSTRATING AND UNHELPFUL.
I WANTED TO CORRECT ANY ISSUES SO THAT I MAY CONTINUE TO USE PAYPAL BUT I WAS NEVER GIVEN THE CHANCE TO. NOW THAT I AM AWARE THAT THERE IS NO WAY I CAN HAVE A PAYPAL ACCOUNT, REGARDLESS OF MY EFFORTS TO COMPLY, I JUST WANT TO MAKE SURE MY GODFATHER GETS HIS MONEY BACK.
WHAT CAN I DO? IS THERE ANYONE HERE THAT HAS UNDERGONE A SIMILAR ISSUE?
ANGELINA
