I got this message from Paypal
A refund for the following transaction from wasn't processed successfully.
If you've been expecting this refund, please contact to issue the refund again.
I have tried contacting the seller but he hasnt responded.
It is to do with an item that I did not receive.
His reason was "Sorry for this problem. I contacted the supplier and they said they forgot your order. very sorry i didn't settle for you soon. I will refund you. thank you"
Now I know this issue has been raised before in Paypal community but I cannot seem to escalate the problem. Paypal says that the case is already opened but no escalate tab.
