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A refund by ******** was not processed successfully.

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Contributor

A refund by ******** was not processed successfully.

i made an order and seller is out of stock for items , received a email from PayPal stating seller refunded.

 

After three business days, received another email from Paypal " A refund by ******** was not processed successfully", contacted seller again, 

seller states i cant do anything i dont know why refund was cancelled (Seller not is not helping ).

 

Seller states , contact Paypal  to solve this issue , i have disputed that missing refund or payment.

 

Please help. 

2 REPLIES 2
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Esteemed Advisor

Re: A refund by ******** was not processed successfully.

@Shaeq 

 

If you disputed, then you'll need to go through the dispute process. Escalate within 20 days from date of dispute to get PayPal to step in.


Kudos & Solved are greatly appreciated. 🙂
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Contributor

Re: A refund by ******** was not processed successfully.

i had no other option beside dispute and Escalate button not showing at the moment, currently shows that waiting for seller's response. I dont have the option to Escalate to Paypal. Any idea how to Escalate to Paypal or when i can do it ?