A payment was marked as suspicious text from number 62226

[ScottC2]

Hello,

Today, I made a payment of $140 to an American clothes store. I then recieved a text saying that this activity was suspicious, and had to press "1" to authorise. I pressed 1, I was charged. Paypal then sent:

"Payment not completed. Invalid phone number of email. Try again. Only UK numbers are suppported. No country code. Example: send 34.99 to 07555 000 123"

I am now concerned, I want to ensure this payment goes through, and my paypal account says the money was deducted from my account, but I am worried this payment will be cancelled if this is not resolved, since I have now received another text of the original text.

I tried calling paypal, but no luck since it's just an automated service.

[Belitta]

What did you do?

[Phil-Champ]

I called PayPal support today after experiencing the same problem and was told that this is a known bug in their software and that those texts can safely be ignored. That seems quite unsatisfactory to me. What are we supposed to do if a large transaction is actually fraudulent?