A fake account has been made on one of my other emails.

[Jamesisjex]

Greetings. I noticed I strange email about PayPal policy updates recently sent to one of my other emails. However, I have never set up PayPal with that email. Also, the email was in Chinese and addressed to Tom Lee(A name I do not know). I checked all my past emails and found that the account was created in 2012. I do not know the password but I tried logging into the account by using account reset. That, however, only leads to an error. I believe that this account is fraudulent and should be deleted. I tried messaging PayPal support but got an unhelpful automated response. Can anyone give me some advice on this issue?

[kernowlass]

@Jamesisjex

Ways to contact customer services........

1. You can click on help / contact and use the message centre option in the blue band at the top of the page (or the very bottom of the page dependent on country).

2. You can click on help / contact and use the phone option in the blue band top of the page (or the very bottom of the page dependent on country).

3. You can send them a personal message via their Facebook page @ www.facebook.com/PayPal

4. You can send them a personal message via their Twitter page @ AskPayPal for Twitter

5. You can use the message centre in your paypal account.