A deal paid , never delivered

Antonis90
Contributor
Contributor

So there is a group on facebook , in which people sell warhammer miniatures. I was interested on a guy's stuff , called Shaun Mclaren from UK, so after I contacted him , we agreed that i would pay him 58 euros for his miniatures. The days went on and on as i was waiting for him to send the goods, i even asked him 4 times if he was going to send them , he always said he was deeply sorry and that he had a mental day at work , and that he would post them in the weekend. 1 year after i am still sitting here , scammed obviously by that guy who has stopped answering to my messages. I was wondering if there is a way i can take my money back , or report him somewhere so he can face what he deserves. Note. More people have reported this kind of problem with this guy on that group , resulting into banning him from it. (I 've got screenshots of the conversation with Shaun Mclaren).

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kernowlass
Esteemed Advisor
Esteemed Advisor

@Antonis90

 

How do I open a dispute with a seller when a purchase goes wrong?

You can open a dispute in the Resolution Centre of your PayPal account within 180 days of payment if:
•You don’t receive the item
•You receive an item but it’s significantly different than the description on eBay or on the seller’s website

By opening a dispute, you can communicate directly with your seller to work out a problem transaction.

If you reach an agreement with the seller you can close the dispute. If you're still not happy with the result, you can escalate the dispute into a claim. We'll review the claim and decide on reimbursement.

These steps apply to Personal accounts. If you have a Business account, please log in to see the steps that apply to you.

To open a dispute:
1.Log in to your PayPal account.
2.Near the bottom of the page, under 'More about your account', click Resolve a problem in our Resolution Centre.
3.Click Dispute a Transaction.
4.Select the button beside the transaction you want to dispute, then click Continue.
5.Select ‘Item dispute’, click Continue and follow the on-screen instructions.

Note:
•Generally buyers must wait at least 7 days from the date of payment to escalate a dispute for an item not received
•Where an item has not been received, please ensure you have given the seller enough time before opening a dispute

https://www.paypal.com/webapps/mpp/first-dispute

DO NOT CLOSE THE DISPUTE UNTIL YOU HAVE A CLEARED REFUND OR YOUR ITEM WHATEVER THE SELLER SAYS. ALSO DON'T FORGET TO ESCALATE THE DISPUTE TO A CLAIM WITHIN 20 DAYS IF THE SELLER DOES NOT REFUND.

If that does not work then if you funded your paypal payment via a card then contact your card issuer and see if they will do a chargeback for you.


Advice is voluntary.
Kudos / Solution appreciated.
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