A company charged me 140$. what can I do?

gnr993
New Community Member

A company charged me $140 without me asking.

I used their service a long time ago for free, and they asked me for my paypal account to get me a trial.

They charged me twice for $70 and it's obvious that it's either or scam or a mistake on their end.

I opened a case for "unauthorized transaction" and paypal denied it.

Now I can't open another case.

I tried to submit the contact form of the company that chraged me, but the contact form did not work.

I emailed them, and they did not answer yet

What would you recommend me to do? Is there a way to get a human being reviewing my problem on paypal?

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1 REPLY 1

sharpiemarker
Esteemed Advisor
Esteemed Advisor

@gnr993 

 

It's not a mistake on seller's end. Such services have subscription/billing agreements you signed up for.

 

Check your automatic payment settings to cancel/invalidate any agreement:

Go to Account Settings (gear icon) > Payments > Manage Automatic Payments

Select merchant on left, click Cancel on the right.

 

You'll need to contact the seller to tell them you no longer wanted the service request a refund.


Kudos & Solved are greatly appreciated. 🙂
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