£ 85 Transaction that I have not made taken from my account

[Aisha222]

Hi. I just checked my online banking today, and it appears that £85 has been taken from paypal to "MELHARDY225", I am fuming because I am absolutely aware I have not made any transactions involving paypal for a very very long time. Can someone help me, and tell me how I go about getting my money back. Thanks.

[kernowlass · Accepted solution]

@Aisha222

If you bought something online with a debit or credit card and did NOT log into your paypal account then of course it won't show on your paypal account as you bought as a 'guest buyer'.
However your seller may have processed that payment using their Paypal 'card reader' and so Paypal would show on your bank or card statement.

If that is not the case then contact customer services AND your card issuer to query the transactions.

If you need to open a dispute for a 'guest buyer' transaction then you can.......

1. Phone Paypal customer services and see if they will open one for you OR
2. Contact your card issuer for a chargeback.

[Aisha222]

Hi, thanks for your reply. The thing is I have not used my card for any online purchases for a while now, which is why I am very confused.

[kernowlass]

@Aisha222

Then do as advised in the second part of my post and good luck.