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$85.00 for saw

rsberry9
Contributor

$85.00 for saw

When you file a dispute why does PayPal only go partway in investigating it. The saw had a tracking number and it showed delivered to Vandalia, IL I went to the post office and they looked up to see where it was delivered. The label on it showed to deliver to 501 N 1st St and they show delivering it there. My address is 2114 Dana Dr. Paypal denied my dispute and I am out $85.00 because they can't follow through and know I didn't receive it. Robert <Removed>

1 REPLY 1
kernowlass
Esteemed Advisor

Re: $85.00 for saw

@rsberry9 

 

Disputes for non receipt are pretty much automated, seller provides tracking = seller wins.

So if you bought from a scam China site or social media 'ad' you need to do some work yourself and then enlist paypals help to see if they can help you get a refund.


APPEAL

To submit an appeal on the dispute that was closed, PayPal asks that you obtain a detailed report from the shipper/courier (on their letterhead or some other form of official stationary) that includes the address the seller gave them for the shipment. Or one that includes a statement mentioning your address and saying the item was delivered to a different address.
Check tracking in below link to see where it went.
https://www.17track.net/en

When you have that, contact PayPal via phone (log on to your account and click Contact at the bottom of the page, however that may not be an option at the moment due to covid), or via Facebook (send a Private Message to PayPal) or via Twitter (send a Direct Message to @AskPayPal) and say you want to appeal the denial of the dispute based on the shipper saying the item was delivered to a different address. Once it's submitted (you will be provided with directions on how to do that), the dispute will be reviewed further and a determination will be made.

You also have the option to contact your card issuer if you funded your paypal payment that way and see if they will do a chargeback for you.


Advice is voluntary.
Kudos / Solution appreciated.