6 Months on - STILL CANT TAKE MY MONEY OUT

[Jackherb14]

Over 6 months ago a limitation was put on my account for no apparent reason, (they didn't tell me why, just informed me that I was limited) and i recieved an email saying that they would contact me so I could withdraw the money left in my account. 

I still have not received an email telling me how to do this, I can not contact paypal through customer support no matter what i do, and they are holding my money. 

Does anyone have a solution for this? I have been without this money for 6 months now, and there have been times where I have really needed it, including now. This abhorrent company is up there with one of the worst in terms of customer service, hopefully a member of the community can reach out and help. 

Thanks in advance. 

[kernowlass]

@Jackherb14 

If you have been told your Paypal account has been permanently limited then Paypal holds any funds for 180 days as that is the same time frame that buyers have to open paypal disputes.

If no disputes are opened against you in 180 days then 'normally' you are allowed to withdraw the funds as long as you are over 18, the account is in your legal name and registered in the country where you reside.

Sometimes they confiscate funds under this policy.
https://www.paypal.com/us/webapps/mpp/ua/useragreement-full?locale.x=en_US#actions

Paypal also may request further documentation from you before you can withdraw those funds.

Your best bet is to wait until the phones are back up and running and then phone customer services so that you can speak to an agent.
Then they can help advise on how you can withdraw the funds if and when you are allowed to do so. OR ........

Live chat is randomly available.
You can send them a message.
Or have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPalUK and @AskPayPal for Twitter.

[Jackherb14]

Thanks for the response @kernowlass. I’ve tried every means of contact numerous times over the past few months. I have raised the issue with the FOS and I am debating a small claims suit for this. I will not wait for phones to come back on because that could be 6+ months and I want this fixed sooner. I have also heard their customer service agents are awful.