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180 days limitation has ended

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Contributor

180 days limitation has ended

Hi everyone can some one help me please . My account was limited on the 21st January 2020 I was told it will be limited for 180 days then I would receive email to access my funds after 180 days. It is now past the 180 days on the 21st July 2020. I have tried to contact through messages and emails facebook I'm still getting no answer it fills like I'm being given the run around I'm getting really angry with it now .what else can I do . The money is for a mobile phone I purchased through music magpie it's my refund I have contacted music magpie they carnt do anything has the payment didn't fail with PayPal it's showing in my account since 2ND July. Now pay pal is saying I can no longer use there service anymore I have tried to send ID call message email and facebook still nothing. If I'm not allowed to use there services anymore how can they withhold my money why carnt it be sent back to music magpie has failed. Any ideas anyone
1 ACCEPTED SOLUTION

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Esteemed Advisor

Re: 180 days limitation has ended

@Pearson3 

@Louise871 

 

If you have been told your Paypal account has been permanently limited then Paypal holds any funds for 180 days as that is the same time frame that buyers have to open paypal disputes.

If no disputes are opened against you in 180 days then 'normally' you are allowed to withdraw the funds as long as you are over 18, the account is in your legal name and registered in the country where you reside.

Sometimes they confiscate funds under this policy.
https://www.paypal.com/us/webapps/mpp/ua/useragreement-full?locale.x=en_US#actions

Paypal also may request further documentation from you before you can withdraw those funds.

Your best bet is to wait until the phones are back up and running and then phone customer services so that you can speak to an agent.
Then they can help advise on how you can withdraw the funds if and when you are allowed to do so.


Advice is voluntary.
Kudos / Solution appreciated.

View solution in original post

5 REPLIES 5
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Contributor

Re: 180 days limitation has ended

I am experiencing exactly the same problem , my 180 days have gone past and they owe me £830 .. i have messaged them countless times but i keep getting the same generic message each time no matter how i phrase my query .
Highlighted
Esteemed Advisor

Re: 180 days limitation has ended

@Pearson3 

@Louise871 

 

If you have been told your Paypal account has been permanently limited then Paypal holds any funds for 180 days as that is the same time frame that buyers have to open paypal disputes.

If no disputes are opened against you in 180 days then 'normally' you are allowed to withdraw the funds as long as you are over 18, the account is in your legal name and registered in the country where you reside.

Sometimes they confiscate funds under this policy.
https://www.paypal.com/us/webapps/mpp/ua/useragreement-full?locale.x=en_US#actions

Paypal also may request further documentation from you before you can withdraw those funds.

Your best bet is to wait until the phones are back up and running and then phone customer services so that you can speak to an agent.
Then they can help advise on how you can withdraw the funds if and when you are allowed to do so.


Advice is voluntary.
Kudos / Solution appreciated.

View solution in original post

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New Community Member

Re: 180 days limitation has ended

I have been waiting on my funds for 8 months. I mistakenly opened a business account and put my business name as the contact info. PayPal locked my account because it did not match my personal identification. I have called PayPal dozens of times, but have not been able to speak for an actual person since February. The automated systems do not understand my problem, and just hang up on me. I have uploaded documentation for myself and my business multiple times, but it continues to be denied. The lack of customer service has been extremely frustrating.

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Contributor

Re: 180 days limitation has ended

I can agree with your frustration the customer service is really bad if u message email and try and call no-one ever there to speak to never have I ever experienced customer service like pay pals so bad
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New Community Member

Re: 180 days limitation has ended

Same man I’ve been waiting since the 12th December 2019 and the money is still unavailable to withdraw I went on my account and it’s asking for the same info it did in December