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180 day hold is over, still no email with instructions on how to withdraw

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Contributor

180 day hold is over, still no email with instructions on how to withdraw

Hello,

 

My funds were placed on a 180 day hold and I am no longer able to use PayPal, this is fine. But, my 180 day hold ends today and I still have not received an email with instructions on how to withdraw my money.

 

I know my 180 day hold ends today because a support agent from Executive Escalations told me in my BBB Case that my funds would be available "before or on August 11th, 2020".

 

Here is a snippet from my case (this is not the full email that I received, the rest is confidential):

"To keep PayPal a safer place to do business online, sometimes we must part ways with some of our account holders. Upon further review of your PayPal account, we found that there may be excessive risk involved in doing business with you. As a result, on March 9, 2020, PayPal made the limitation on the account permanent, and you will no longer be able to use PayPal's services. This permanent suspension applies to all current PayPal accounts held by you or any further accounts you may open in the future. We respectfully request that you refrain from creating new accounts or using existing ones, as these will be permanently limited as well.

Due to the potential risk of chargebacks and other forms of reversals, your remaining balance will be held for up to 180 days from the date of the last payment received. I can confirm your remaining balance will be available on or before August 11, 2020.

Finally, we apologize for any inadequacy you experienced when contacting PayPal's Customer Support. I have reviewed the phone call you referenced and provided appropriate training to our representative to assist in future similar situations. Thank you for bringing this to my attention; your feedback is valuable.

Please feel free to contact PayPal's Office of Executive Escalations at REDACTED if you have any questions or concerns or if we can be of further assistance.

Very sincerely yours,
Stephanie
PayPal Executive Escalations"

 

As you see, she said my funds would be available today but they aren't. What can I do?

3 REPLIES 3
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Contributor

Re: 180 day hold is over, still no email with instructions on how to withdraw

Our PayPal account suspended by PayPal about account limitation.

We opened an Ebay account in 2008 to additional income for our family, and we met PayPal in 2008 too. We didn't earn much, we just had an little additional income. But our sales gone day by day and we first closed our Ebay store and then our sales decreased day by day.

While we were trying to pay an electricity and a water bill with our sales, even if it was a little. We got shock by PayPal. PayPal directly blocked our account without any warning while we were fighting for additional income.

Everybody knows, what is account limitation. But in the PayPal message writes:

'Funds in your balance will be held for 180 days, after which we’ll send you an email with instructions about withdrawing your funds.'

We patiently waited for the day when we would get our money back from PayPal. However, after 180 days, PayPal did not return our money and did not open our account too.

We have been using our PayPal account since 2008. This average is 12 years. We were a 12-year customer of PayPal. But PayPal did not send us any warning message. This system is not good. We did not receive any warning. Both our account has been closed and our money has been blocked by PayPal. I has been unemployed for a more than 1 year, and in the current epidemic situation, it is even more difficult for find a job. While we were trying to pay an electricity and a water bill with our sales, even if it was a little. But now everything has been gone. We need the money that PayPal confiscated. Of course this money is a little amount for PayPal. This was a lot of money for us.

When we sold items, we had kept our money in PayPal account, because of we trusted PayPal. But where is trust now

I don't know what we have to do.

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Contributor

Re: 180 day hold is over, still no email with instructions on how to withdraw

Our PayPal account suspended by PayPal about account limitation. We opened an Ebay account in 2008 to additional income for our family, and we met PayPal in 2008 too. We didn't earn much, we just had an little additional income. But our sales gone day by day and we first closed our Ebay store and then our sales decreased day by day. While we were trying to pay an electricity and a water bill with our sales, even if it was a little. We got shock by PayPal. PayPal directly blocked our account without any warning while we were fighting for additional income. Everybody knows, what is account limitation. But in the PayPal message writes: 'Funds in your balance will be held for 180 days, after which we’ll send you an email with instructions about withdrawing your funds.' We patiently waited for the day when we would get our money back from PayPal. However, after 180 days, PayPal did not return our money and did not open our account too. We have been using our PayPal account since 2008. This average is 12 years. We were a 12-year customer of PayPal. But PayPal did not send us any warning message. This system is not good. We did not receive any warning. Both our account has been closed and our money has been blocked by PayPal. My husband has been unemployed for a more than 1 year, and in the current epidemic situation, it is even more difficult for find a job. While we were trying to pay an electricity and a water bill with our sales, even if it was a little. But now everything has been gone. We need the money that PayPal confiscated. Of course this money is a little amount for PayPal. This was a lot of money for us. When we sold items, we had kept our money in PayPal account, because of we trusted PayPal. But where is trust now I don't know what we have to do.

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New Community Member

Re: 180 day hold is over, still no email with instructions on how to withdraw

same with me past 180 days still no email contated them with no help they ignore all emails