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£175 payment on 14 February

Bent_jac
Contributor

£175 payment on 14 February

Hello Any chance u can do a stop to a payment please As a this person promised me to send me my item (tv)bought from her as I couldn't go to her place of restriction covid Now she is not answering her phone. Any chance u can help me to get my money back please? Or anything else I can do? Regards
3 REPLIES 3
kernowlass
Esteemed Advisor

Re: £175 payment on 14 February

@Bent_jac 

 


How do I open a dispute with a seller when a purchase goes wrong?

You can open a dispute in the Resolution Centre of your PayPal account within 180 days of payment if:
•You don’t receive the item OR service
•You receive an item but it’s significantly different than the description on eBay or on the seller’s website (or you receive a totally different product).

By opening a dispute, you can communicate directly with your seller to work out a problem transaction.

If you reach an agreement with the seller you can close the dispute. If you're still not happy with the result, you can escalate the dispute into a claim. Paypal will review the claim and decide on reimbursement.

These steps apply to Personal accounts. If you have a Business account, please log in to see the steps that apply to you.

To open a dispute:
1.Log in to your PayPal account.
2. Click on the transaction and use the resolve a problem option at the bottom of that details page.

Note:
•Generally buyers must wait at least 7 days from the date of payment to escalate a dispute for an item not received
•Where an item has not been received, please ensure you have given the seller enough time before opening a dispute

Do not close the dispute until you have a refund or your item.
If a seller states that they can't refund until you have closed the dispute don't believe them.
Escalate the dispute to a claim within 20 days (before it times out), if you need Paypal to get involved.

Activate the below link in case you have to return the item at Paypals request (or the correct one for your country as this is the U.S link).

https://www.paypal.com/us/webapps/mpp/returns

If that does not work then if you funded your paypal payment via a card then contact your card issuer and see if they will issue a chargeback.





Advice is voluntary.
Kudos / Solution appreciated.
Bent_jac
Contributor

Re: £175 payment on 14 February

I am not satisfied with this I want to find out the person details so I can passet it to the police investigation As is not fear to lose my money just like that!! Please refer me to some one willing to assist me to get my money back. A scammers have to be stopped. Regards
kernowlass
Esteemed Advisor

Re: £175 payment on 14 February

@Bent_jac 

 

You're welcome, bye then.


Advice is voluntary.
Kudos / Solution appreciated.