14 October 2019 Transaction ID 1K544687VL0205352

AJ56
New Community Member

I got massage from shop, and he asking:

"Hello,

Thank you for your patience. Our specialists informed me that due to fact that the dispute is still opened, they are unable to unhold the order. Please, continue resolving the issue on PayPal's resolution center. I hope it'll be solved soon.

In case of any other issue, feel free to ask.

Gabriel D.
G2A Team"

 

What are I'm doing next?

Login to Me Too
1 REPLY 1

kernowlass
Esteemed Advisor
Esteemed Advisor

@AJ56 


If you had to close a case to get a refund then it would be pointless opening one.
NEVER close a dispute / claim until you have a refund.
If the seller issued a refund then that would close the dispute automatically.
If he doesn't escalate to a claim.
Do not close it or he can ignore you and you can't open a second dispute OR re-open a closed one.


Advice is voluntary.
Kudos / Solution appreciated.
Login to Me Too

Haven't Found your Answer?

It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.