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13 days after dispute and seller hasn't respond and case is still not close or refunded

Member

13 days after dispute and seller hasn't respond and case is still not close or refunded

I have 2 claims that are due on the 3rd of july if the seller won't respond and it's the 6th of july already.I don't know what to do now

3 REPLIES
Volunteer Advisor

Re: 13 days after dispute and seller hasn't respond and case is still not close or refunded

@ManBaxz

 

Lots of posts on the same issue in the last few days.

Seems to be a delay on reviewing claims.

You can either wait it out or contact customer services for an update.


Advice is voluntarily given.
Kudos / Solution appreciated if I helped you.
Member

Re: 13 days after dispute and seller hasn't respond and case is still not close or refunded

15th day still waiting 

Volunteer Advisor

Re: 13 days after dispute and seller hasn't respond and case is still not close or refunded

@ManBaxz

 

Click on the words "Help / Contact" at the bottom of paypals pages and use the phone option in the blue band at the top OR very bottom of page dependent on what country you are in and if its available in your country . Scroll down past the list of help questions and click on 'Call us' bottom of that page. Log in and get the code.

OR

have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.


Advice is voluntarily given.
Kudos / Solution appreciated if I helped you.