Why does PayPal accept a refund lower than the amount paid on the purchase? I feel doubly cheated.

NTI2
Colaborador
Colaborador

Well, it turns out that I am claiming a refund for the purchase plus shipping costs for returning the product, since I requested cancellation of the order in a timely manner, but the seller sent the product anyway.


I opened a dispute on PayPal and after several offers from the seller, which I rejected from the beginning, since I never wanted the product.


Go to PayPal and accept a refund of €19.99 less than what I paid, not counting what I paid for shipping.


I paid for product: €79.99 and €39.00 (the seller made two moves) and I paid shipping: €42.50 I request a refund of a total: €161.49.


The seller offers to return €60.00 in exchange for €79.99. Proposal that I do not accept.


And PayPal goes and closes the Claim accepting a refund of €60.00 in the movement that I paid €79.99, €39.00 in the other.

 

And nothing is known about the refund of the shipping cost that I request due to the seller's negligence. Everything documented and very clear.

 

In other words, they have scammed me: €19.99 and €42.50

 

What I can do?

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