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ebay won't let me use the balance of gift card

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New Community Member

ebay won't let me use the balance of gift card

I have tried to use the balance of my gift card, I have tried to buy items under the 25.00 and over and either way eBay pops up a message saying they cannot process at this time yet I have 25.87 balance, any help someone can give me will be greatly appreciated, I have contacted eBay and they have been know help.

Tam

1 REPLY 1
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PayPal Employee

Re: ebay won't let me use the balance of gift card

Welcome to the boards!

 

I'm sorry to hear you haven't been able to redeem the card.  Try this method:

 

Go directly to www.paypal.com and log in there.  Then go to Send Money > Pay for eBay Items > click Pay in the Action column. 

 

That should take you through a checkout process that may help to cut out any errors that are occurring.

 

Thanks!

 

Adrian

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