We currently have limited customer service staffing due to Coronavirus (COVID-19) safety precautions. We encourage you to find quick answers to your questions by searching the community forum, visiting our Help Center, or messaging us (message response times will be delayed). Thank you for your patience.
New to the community? Welcome! Please read our Community Rules and Guidelines
Hi PayPal Community!
Starting this week we have released new features to help you manage your personal information in the community. The entire PayPal team is committed to the privacy and security of our customers. We are happy to provide additional controls to our community users to help them understand what data is stored about them in the community.
As a reminder, we do not permit the posting of personal information in community posts. Please see our Community Rules & Guidelines for more information. If you see a community post containing personal information, please report that to the moderator team using the "Report Inappropriate Content" option located in the little three dots menu on each post.
The option to view the personal information stored about you in the community is now available.
Close Community Account
If you wish to ensure that all of your personal information has been deleted from the Community, there is now a Close Community Account option.
Please note this option is permanent and once your community account is closed, you would not be able to reopen it.
Community Users with Closed PayPal Accounts
PayPal Community accounts are separate from standard PayPal accounts. But an open PayPal account is required to login to the community.
As the community can only be accessed by people with an open PayPal account, there may be situations where you have closed your PayPal account but would still like to use one of the new features mentioned above.
In these situations, please contact PayPal Customer Support for assistance. Please provide them with the email address on file in the closed PayPal account that is linked to your community account for reference as well as your username in the Community.
Reminders regarding community email notifications
All community users can manage the email notifications they would like to receive from their Community Notification preferences.
Additionally, any system generated emails sent by the community will also contain a link to update your email notifications or unsubscribe from all email notifications. It is not required to log in to unsubscribe from all email notifications.
Common community email notifications include:
Thanks for your participation in the PayPal Community! 😄