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Welcome to the PayPal Community Help Forums!
The PayPal Community Help Forum is a venue for members to assist other members, and is not an avenue to reach customer service. If you require immediate assistance, assistance directly from PayPal, or account specific information, please contact customer service.
Another community member is not an employee and is providing assistance to you as a fellow customer. PayPal employees will post in the Community from time to time, but they will always be marked as an employee. This is noted by the PayPal logo next to their user ID. Here's an enlarged version of that icon:
Courteous and respectful posting is expected of all participants. Please remember that all community members are here voluntarily. If another member has taken the time to ask a question, answer a question, or provide new information, they are doing so on their own time and are looking to you as a fellow community member to respond appropriately.
Posts that do not meet the courteous and respectful criteria may be removed.
To view the PayPal Community Help Forum User Agreement, please click here.
There are circumstances that may result in your post being removed, warnings, removal of permissions, temporary suspension, or permanent removal from the Community. These circumstances include, but are not limited to:
If you encounter a violation of any of these rules, please report it to the moderation team for review. To do this, select "Report Inappropriate Comment" from the "More Options" drop down at the bottom of the offending post. Please do not use this option for any other purpose.