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PayPal USA Community Chat 9/13 - Closed

Member

Re: PayPal USA Community Chat 9/13 - Open

Argh, I cannot seem to find where to post a topic for the open community chat. Here is my question; I received the message below after attempting a transfer. I know the account info is good, and I received a confirmation which was then later reversed. How to I go about getting the error code which the FRB used when the reversal was made?

 

On July 11, 2017, we attempted to transfer $336.00 USD to your bank account ending in x-xxxx.

We received an automated response from your bank informing us that they could not complete the transfer.

As a result, we have removed this bank account from your PayPal account.

To re-add this bank account to your PayPal account, please confirm with your bank that all information is correct. Alternatively, you can add another bank account.

We apologize for any inconvenience this may cause. 

 

Sincerely,

PayPal

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Moderator

Re: PayPal USA Community Chat 9/13 - Open


J_D_ wrote:

Argh, I cannot seem to find where to post a topic for the open community chat. Here is my question; I received the message below after attempting a transfer. I know the account info is good, and I received a confirmation which was then later reversed. How to I go about getting the error code which the FRB used when the reversal was made?

 

On July 11, 2017, we attempted to transfer $336.00 USD to your bank account ending in x-xxxx.

We received an automated response from your bank informing us that they could not complete the transfer.

As a result, we have removed this bank account from your PayPal account.

To re-add this bank account to your PayPal account, please confirm with your bank that all information is correct. Alternatively, you can add another bank account.

We apologize for any inconvenience this may cause. 

 

Sincerely,

PayPal


Hi J_D_,

 

I'm sorry for the delay in response. Thank you for your patience.

 

 

We're unable to provide specific details regarding your account on the Community Forum. For account-specific assistance, please contact customer support directly. You can reach customer support by Facebook, Twitter, or phone or email.

 

Olivia

 

If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution.
Moderator

Re: PayPal USA Community Chat 9/13 - Closed

Thank you to everyone for participating in this week's chat session!  

 

The weekly chat session is now closed.  All thread content will remain viewable, but locked.  Any questions that have not yet been responded to by a moderator or employee will receive a response within the next hour.

 

If you missed chatting with us today, please come back next week on Wednesday, September 20th at 1pm PT. We'd love to meet you!

 

See you then!

If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution.