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PayPal USA Community Chat 8/30 - Closed

Member

Re: PayPal USA Community Chat 8/30 - Open

When will the PLASTIC paypal credit cards be sent out?? I love Paypal..: ) and thank you for the line of credit, but i saw on Bloomberg TV today that PLASTIC is coming so we can use in person in stores. WHEN?? and. WHY doesn't paypal tell US before. loomberg?
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Moderator

Re: PayPal USA Community Chat 8/30 - Open


Lhoove04 wrote:
When will the PLASTIC paypal credit cards be sent out?? I love Paypal..: ) and thank you for the line of credit, but i saw on Bloomberg TV today that PLASTIC is coming so we can use in person in stores. WHEN?? and. WHY doesn't paypal tell US before. loomberg?

Hi Lhoove04,

 

There haven't been any official announcements about the availability of a new credit card yet, so I'm afraid I don't have an answer for those questions. I definitely understand your anticipation, though. It sounds like it a great product!

 

Olivia

 

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Moderator

Re: PayPal USA Community Chat 8/30 - Open


Lhoove04 wrote:
When will the PLASTIC paypal credit cards be sent out?? I love Paypal..: ) and thank you for the line of credit, but i saw on Bloomberg TV today that PLASTIC is coming so we can use in person in stores. WHEN?? and. WHY doesn't paypal tell US before. loomberg?

Hi Lhoove04,

 

I wanted to follow up since we now have the official page up for applying for the PayPal Cashback Mastercard! You can read about it and apply here. How exciting!

 

Olivia

 

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New Community Member

Re: PayPal USA Community Chat 8/30 - Open

does anyone know how many additional cards you can add onto your paypal account?

Moderator

Re: PayPal USA Community Chat 8/30 - Open


flwrbunni wrote:

does anyone know how many additional cards you can add onto your paypal account?


Hi flwrbunni!

 

Thank is a great question! If the account is verified, you can have up to 8 cards active at one time. If the account is not verified, you can have up to 4. Thank you so much for joining our chat!

 

Michelle 

Member

Re: PayPal USA Community Chat 8/30 - Open

I've not had any problems using my savings account to send money or pay for things until yesterday. Now every time I try to do something I'm told I have to use a different method, the account has money and is verified. I contacted my bank and there's nothing wrong on their end. I've emailed & FB messaged y'all with no response. This is pretty annoying since I have things I'm trying to order and I can't. 

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Moderator

Re: PayPal USA Community Chat 8/30 - Open


Moppsuit wrote:

I've not had any problems using my savings account to send money or pay for things until yesterday. Now every time I try to do something I'm told I have to use a different method, the account has money and is verified. I contacted my bank and there's nothing wrong on their end. I've emailed & FB messaged y'all with no response. This is pretty annoying since I have things I'm trying to order and I can't. 


Hi Moppsuit,

 

This sounds like the security system is ruling out your bank for the payment, much like the backup funding card was ruled out in mimikyuiloveyou's situation. I'm sorry that it's caused you frustration. I know that not being able to use your preferred method of payment is frustrating. Trying the payment again at a later time causes the system to re-evaluate the factors, and the transaction may be able to be processed then.

 

Olivia

 

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Contributor

Re: PayPal USA Community Chat 8/30 - Open

I have a balance of $125.05 in my account but whenever I try to make a payment I get the following error message:

 

We can’t send your payment right now. If you keep running into this issue, please contact PayPal.

 

Please help...

New Community Member

Re: PayPal USA Community Chat 8/30 - Open

Are you sure it's not trying to get you to use the Paypal Credit? I have that issue cause my husband uses that a lot and so it's automatically selected even when I intend to pay with my Paypal balance. 

Moderator

Re: PayPal USA Community Chat 8/30 - Open


acupofkofi wrote:

I have a balance of $125.05 in my account but whenever I try to make a payment I get the following error message:

 

We can’t send your payment right now. If you keep running into this issue, please contact PayPal.

 

Please help...


Hi @acupofkofi

 

Welcome to the Chat! Payment troubles can be upsetting . Smiley Sad It sounds like the payment might be getting stopped by our internal security model. Our internal security model reviews every transaction that passes through our system and looks at many different facets of a payment before allowing the payment to process through. We have this in place to help mitigate risk and prevent unauthorized payment activity. From time to time, we may catch a false postive and stop a good payment from going through. 

 

I understand that you're trying to pay from a PayPal balance. Do you have a back up payment method in your PayPal Wallet? Also, is your PayPal account Verified?

 

-Ashley


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