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PayPal USA Community Chat 11/8 - Closed

Member

Re: PayPal USA Community Chat 11/8 - Open

I purchased an item that became an issue of copyright infringement, and thus cancelled my order and asked for a full refund. I was refused part of it due to being a "non-refundable deposit" that was never documented on the PayPal payment. Given the illegality of the product to begin with, would I be able to successfully win back the deposit if I filed a claim?
Moderator

Re: PayPal USA Community Chat 11/8 - Open


ljensen1 wrote:
I purchased an item that became an issue of copyright infringement, and thus cancelled my order and asked for a full refund. I was refused part of it due to being a "non-refundable deposit" that was never documented on the PayPal payment. Given the illegality of the product to begin with, would I be able to successfully win back the deposit if I filed a claim?

Hi @ljensen1,

 

Was the deposit sent through PayPal? If so, you can definitely open a case against it. You can find details on how to file a dispute here. If it was not done through PayPal, the only other option would be to reach out to your bank or credit card company to see what options they may have.

 

Hope this helps! Smiley Happy

 

- Ashley M


If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution.
Moderator

Re: PayPal USA Community Chat 11/8 - Closed

Thank you to everyone for participating in this week's chat session!  

 

The weekly chat session is now closed.  All thread content will remain viewable, but locked.  Any questions that have not yet been responded to by a moderator or employee will receive a response within the next hour.

 

If you missed chatting with us today, please come back next week on Wednesday, November 15th at 1pm PT. We'd love to meet you!

 

See you then!

 

-Ashley


If you see a helpful post, please accept it as a solution or give the author kudos. Smiley Happy Thanks!