PayPal USA Community Chat 11/8 - Closed

PayPal_Ashley
Moderator
Moderator

Hey everybody!

 

Join the PayPal Community Forums moderation team in our weekly USA Community Chat on Wednesday, November 8th, from 1-2pm PT (4-5pm ET).

 

Our moderator staff will be here to answer your questions regarding PayPal. This thread will remain locked until the chat is open, so if you have a question you'd like to see answered by the community before then, please feel free to post a topic by clicking on "Post a Topic" and selecting the appropriate board.  As always, PayPal customer service can be reached by clicking on "Contact Us" and selecting help via phone or email.

 

Please feel free to RSVP to the chat by clicking "Me too" at the bottom of this post.  See you then!

 

-Ashley


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12 REPLIES 12

ljensen1
Contributor
Contributor
I purchased an item that became an issue of copyright infringement, and thus cancelled my order and asked for a full refund. I was refused part of it due to being a "non-refundable deposit" that was never documented on the PayPal payment. Given the illegality of the product to begin with, would I be able to successfully win back the deposit if I filed a claim?
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PayPal_AshleyM
Moderator
Moderator

@ljensen1 wrote:
I purchased an item that became an issue of copyright infringement, and thus cancelled my order and asked for a full refund. I was refused part of it due to being a "non-refundable deposit" that was never documented on the PayPal payment. Given the illegality of the product to begin with, would I be able to successfully win back the deposit if I filed a claim?

Hi @ljensen1,

 

Was the deposit sent through PayPal? If so, you can definitely open a case against it. You can find details on how to file a dispute here. If it was not done through PayPal, the only other option would be to reach out to your bank or credit card company to see what options they may have.

 

Hope this helps! 🙂

 

- Ashley M


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PayPal_Ashley
Moderator
Moderator

Thank you to everyone for participating in this week's chat session!  

 

The weekly chat session is now closed.  All thread content will remain viewable, but locked.  Any questions that have not yet been responded to by a moderator or employee will receive a response within the next hour.

 

If you missed chatting with us today, please come back next week on Wednesday, November 15th at 1pm PT. We'd love to meet you!

 

See you then!

 

-Ashley


If you see a helpful post, please accept it as a solution or give the author kudos. 🙂 Thanks!
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