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PayPal USA Community Chat 11/29 - Closed

New Community Member

Re: PayPal USA Community Chat 11/29 - Open

Hello,

 

Is this being  posted.  I'm looking for how to set up PP Standard.

 

Thanks

Moderator

Re: PayPal USA Community Chat 11/29 - Open


DoreenVic wrote:

Hello,

 

Is this being  posted.  I'm looking for how to set up PP Standard.

 

Thanks


Hi @DoreenVic,

 

Welcome to the chat! Your post has been posted! Smiley Happy

 

I'll be happy to help! What are you working on setting up? PayPal Payments Standard is the default account type. There are many ways to pay and be paid. If you have any questions, I have answers!

 

Olivia

 

If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution.
New Community Member

Re: PayPal USA Community Chat 11/29 - Open

We are ready to go live on our store, which is with Volusion.  Volusion claims they are comptible with PP Standard.  I see someone already set up PP Express but we do not want visitors to leave the site or have a popup window.  But I cannot find where the PP Standard set up is.  Is this because somone set up Express already?

 

Thanks in advance.

Moderator

Re: PayPal USA Community Chat 11/29 - Open


DoreenVic wrote:

We are ready to go live on our store, which is with Volusion.  Volusion claims they are comptible with PP Standard.  I see someone already set up PP Express but we do not want visitors to leave the site or have a popup window.  But I cannot find where the PP Standard set up is.  Is this because somone set up Express already?

 

Thanks in advance.


Hi @DoreenVic,

 

If you want to check to see what specific account attributes you have set up, you would want to reach out to customer support for that kind of account-specific information. You can ask if PayPal Payments Pro is enabled on your account. That is a service that comes with a monthly fee, so you'll definitely want to know if that's something that was set up. A representative can also give you a little bit of direction at that time about how to utilize the features. You can reach customer support by Facebook, Twitter, or phone or email.

 

Questions about integration can also be directed to our Merchant Integration Technical Support Community

 

Olivia

 

If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution.
New Community Member

Re: PayPal USA Community Chat 11/29 - Open

Hello Olivia,


Thank you so very much.  This is my first time working with Volusion.  I'll give support a whirl!  Thanks again!

 

 


PayPal_Olivia wrote:

DoreenVic wrote:

We are ready to go live on our store, which is with Volusion.  Volusion claims they are comptible with PP Standard.  I see someone already set up PP Express but we do not want visitors to leave the site or have a popup window.  But I cannot find where the PP Standard set up is.  Is this because somone set up Express already?

 

Thanks in advance.


Hi @DoreenVic,

 

If you want to check to see what specific account attributes you have set up, you would want to reach out to customer support for that kind of account-specific information. You can ask if PayPal Payments Pro is enabled on your account. That is a service that comes with a monthly fee, so you'll definitely want to know if that's something that was set up. A representative can also give you a little bit of direction at that time about how to utilize the features. You can reach customer support by Facebook, Twitter, or phone or email.

 

Questions about integration can also be directed to our Merchant Integration Technical Support Community

 

Olivia

 




Moderator

Re: PayPal USA Community Chat 11/29 - Open


latira wrote:

Hi

My question is a bit of a long one, and probably silly, but I have been trying to get it answered for over a hour now.

Finally I happen to see this post, and felt hope was alive Smiley Happy

I purchased a item on amazon, and the funds was removed from my paypal balance, altho it says it was a authorization charge the money is actually gone, the seller in return canceled the item saying that they priced it wrong, yet my money has not returned.
I contacted amazon, and they said that paypal is the one that will do the post back since the seller never shipped the item, they never received the payment. Unfortunately the money was removed from the account so

I just want to know how long it will take for my money to post back?


Hi @latira!

 

Thanks for stopping by our Community Chat and I'm glad you found us! Smiley Very Happy I'm sorry to hear that there was a recent issue with an Amazon purchase and I'll be happy to do my best to help you out with this one. Smiley Happy

 

From your description of the purchase, it sounds like the purchase was funded with a PayPal Debit Card. When you use a PayPal Debit Card to make a purchase, an authorization is initially placed and funds are set aside under the authorization for the merchant to collect payment. If the merchant has cancels the order, the authorization is typically cancelled or the merchant will issue a refund. Typically with debit card authorizations, it takes about 3-5 business days for funds to post back to the PayPal balance, but it can take up to 30 days. Usually it is sooner than later. 

 

If the purchase was recent, I'd keep an eye on the debit card transaction and the PayPal account balance for updates. Smiley Happy I hope this helps!

 

-Ashley


If you see a helpful post, please accept it as a solution or give the author kudos. Smiley Happy Thanks!
New Community Member

Re: PayPal USA Community Chat 11/29 - Open

Thank you so much. You really really helped me out. I'm so glad I saw this post or I would have still been trying to figure it out.

Yes you are correct I used my paypal  debit card.

Since the merchant canceled the order before it was shipped I am hoping that means they never received the payment.

So I will keep a look out for it thanks a bunch.

Moderator

Re: PayPal USA Community Chat 11/29 - Open


latira wrote:

Thank you so much. You really really helped me out. I'm so glad I saw this post or I would have still been trying to figure it out.

Yes you are correct I used my paypal  debit card.

Since the merchant canceled the order before it was shipped I am hoping that means they never received the payment.

So I will keep a look out for it thanks a bunch.


You're most welcome, @latira! If the merchant hasn't shipped yet, it's likely that the authorization will just cancel within a few days. Smiley Happy

 

I'm so glad I could help! Thanks for using PayPal and have a great day! Smiley Very Happy

 

-Ashley


If you see a helpful post, please accept it as a solution or give the author kudos. Smiley Happy Thanks!
New Community Member

Re: PayPal USA Community Chat 11/29 - Open

Thank you so much again, I can feel my headache calming down.

I love using paypal .

I hope you have a blessed day. Smiley Happy

Moderator

Re: PayPal USA Community Chat 11/29 - Open


latira wrote:

Thank you so much again, I can feel my headache calming down.

I love using paypal .

I hope you have a blessed day. Smiley Happy


<3 <3 <3 We love our customers!! Smiley Very Happy

 

-Ashley


If you see a helpful post, please accept it as a solution or give the author kudos. Smiley Happy Thanks!