PayPal USA Community Chat 11/22 - Closed

[PayPal_Olivia]

Hey everybody!

Join the PayPal Community Forums moderation team in our weekly USA Community Chat on Wednesday, November 22nd, from 1-2pm PT (4-5pm ET).

Our moderator staff will be here to answer your questions regarding PayPal. This thread will remain locked until the chat is open, so if you have a question you'd like to see answered by the community before then, please feel free to post a topic by clicking on "Post a Topic" and selecting the appropriate board.  As always, PayPal customer service can be reached by clicking on "Contact Us" and selecting help via phone or email.

Please feel free to RSVP to the chat by clicking "Me too" at the bottom of this post.  See you then!

Olivia

[MelissaKohl]

I paid toward my PayPal Credit acct online. I had a due date coming up the 27th. And I had a promo bal expiring on Jan 27. I was assured by an agent on the phone that my payment wouldn't go toward the Jan 27th promo bal, since that would only happen on Dec 27/Jan 27 payments. However, my acct no longer shows that I have promo bals expiring Jan 27.

[JPN22]

Hello! I'd like to know if when I change my password, all active session will logout, including the android app.

Thanks you!

[PayPal_Olivia]

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@JPN22 wrote:

Hello! I'd like to know if when I change my password, all active session will logout, including the android app.

Thanks you!

Hi @JPN22,

That's a great question! Changing a password will only cause a login fail when another session is again prompted to login, such as if any currently logged in sessions time out. Timeouts happen pretty quickly for just this reason. 

I hope this helps!

Olivia

[JPN22]

Thanks for the reply.

I lost my phone and my account was open there, so I changed my password ASAP. That will logout the account? There's another way to close any active session?

[PayPal_Olivia]

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@JPN22 wrote:

Thanks for the reply.

I lost my phone and my account was open there, so I changed my password ASAP. That will logout the account? There's another way to close any active session?

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I'm sorry to hear about the loss of your phone. I have lost a phone before, and it's zero fun. Smart move changing your password!

If the account was open on your phone, it would have logged out about 5 minutes after you stopped actively using the account, necessitating another login. The password change would take care of that! If ever you're concerned that there is unauthorized activity on your account, please report it using these steps.

Olivia

[PayPal_Ashley]

Thank you to everyone for participating in this week's chat session!  

The weekly chat session is now closed.  All thread content will remain viewable, but locked.  Any questions that have not yet been responded to by a moderator or employee will receive a response within the next hour.

If you missed chatting with us today, please come back next week on Wednesday, November 29th at 1pm PT. We'd love to meet you!

See you then!

-Ashley