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PayPal USA Community Chat 10/4 - Closed

Contributor

Re: PayPal USA Community Chat 10/4 - Open

Olivia please help

New Community Member

Re: PayPal USA Community Chat 10/4 - Open

Are you able to go on a private message?
Moderator

Re: PayPal USA Community Chat 10/4 - Open


GamerVideos wrote:
Are you able to go on a private message?

The Community Forums are for general assistance only, and private messages are disabled for the safety of all of our members. For direct assistance, you can reach out to customer support by Facebook, Twitter, or phone or email. If your issue can be resolved with more general assistance, I can help here.

 

Olivia

 

 

If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution.
Member

Re: PayPal USA Community Chat 10/4 - Open

How the heck do you post a question?

Moderator

Re: PayPal USA Community Chat 10/4 - Open


Kohola wrote:

How the heck do you post a question?


Just adding a post to this chat is how you post a question. Anything posted before the chat closes will be answered here. Since the chat is about to close, please post a question to the community by posting a new topic in the Help section.

 

Olivia

 

If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution.
New Community Member

Re: PayPal USA Community Chat 10/4 - Open

I'm trying to mark transactions as complete, but clicking "Add shipping info" just brings up a blank page. I'm using Chrome on Windows 7. These are digital transactions, not eBay, so I just need to mark that the service was provided.

Contributor

Re: PayPal USA Community Chat 10/4 - Open

I have been a member for 15 years

Moderator

Re: PayPal USA Community Chat 10/4 - Open


dcieplin wrote:

I'm trying to mark transactions as complete, but clicking "Add shipping info" just brings up a blank page. I'm using Chrome on Windows 7. These are digital transactions, not eBay, so I just need to mark that the service was provided.


Hi dcieplin!

 

Welcome to the Community and thanks for joining our chat. I am so sorry to hear that you are running into difficulties! The website is definitely Chrome friendly and I believe we still support Windows 7, so let's trouble shoot a little. Have you already cleared cache and browsing history on Chrome? Also, do you use any bookmarks to access PayPal? If none of these apply, does the blank page give any kind of error code? 

 

Thank you!

Michelle

New Community Member

Re: PayPal USA Community Chat 10/4 - Open

The page body is blank, no error, just the Paypal header at the top with "Summary" and so forth.

Moderator

Re: PayPal USA Community Chat 10/4 - Open


dcieplin wrote:

The page body is blank, no error, just the Paypal header at the top with "Summary" and so forth.


Thank you, dcieplin. It sounds like there may be an issue with the website that we need to report and escalate for you. I am so sorry you're experiencing this. Smiley Sad

 

Please, give us a call by following the Help and Contact page or you're welcome to contact us on Facebook or Twitter so we can report your information. The Community Help Forum is an anonymous page, and for security reasons we are unable to discuss your account in detail here. 

 

Thank you,

Michelle