PayPal USA Community Chat 10/4 - Closed

[PayPal_Olivia]

Hey everybody!

Join the PayPal Community Forums moderation team in our weekly USA Community Chat on Wednesday, October 4th, from 1-2pm PT (4-5pm ET).

Our moderator staff will be here to answer your questions regarding PayPal. This thread will remain locked until the chat is open, so if you have a question you'd like to see answered by the community before then, please feel free to post a topic by clicking on "Post a Topic" and selecting the appropriate board.  As always, PayPal customer service can be reached by clicking on "Contact Us" and selecting help via phone or email.

Please feel free to RSVP to the chat by clicking "Me too" at the bottom of this post.  See you then!

Olivia

[cpatton4]

I made a payment for a medical bill through paypal and it was for the wrong amount. However, the payment says completed but the "seller" cannot refund me because they have not recieved the funds. Is there any other way to just void the entire transaction? I have also called my bank and they can't do anything for me unless the payment goes through. Please help!

[PayPal_Michelle]

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@cpatton4 wrote:

I made a payment for a medical bill through paypal and it was for the wrong amount. However, the payment says completed but the "seller" cannot refund me because they have not recieved the funds. Is there any other way to just void the entire transaction? I have also called my bank and they can't do anything for me unless the payment goes through. Please help!

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Hi cpatton4! 

Oh no! I know many major merchants chose to run basically "batches" once or twice a day to withdraw money from PayPal, so I suspect that this is what they mean by not receiving the funds. That doesn't mean that their PayPal account wouldn't have already been credited because we process the transaction for you immediately, even if we are waiting on a bank transfer to complete.

Basically, it would take someone within the company that has access to their PayPal account to issue a refund at this point. Most likely, they resolve billing issues outside of PayPal and solely use our service as a payment processor. You do have an option on PayPal however to dispute the transaction as a billing error. While this would be an option to resolve the difference in amount with the merchant, I must let you know that it will not stop the whole amount from being deducted from your bank account. Because we process payments instantly, there isn't a way to change the amount of the transaction. However, if the merchant issues a refund through PayPal that money would be credited back to you on your PayPal balance which you could then withdraw back to your bank.

I am truly sorry, and I hope this information helps. 

Thank you,

Michelle

[PayPal_Ashley]

Thank you to everyone for participating in this week's chat session!  

The weekly chat session is now closed.  All thread content will remain viewable, but locked.  Any questions that have not yet been responded to by a moderator or employee will receive a response within the next hour.

If you missed chatting with us today, please come back next week on Wednesday, October 11th at 1pm PT. We'd love to meet you!

See you then!

-Ashley