PayPal USA Community Chat 1/3 - Closed

[PayPal_Michelle]

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mjwiener wrote:

Hi There - Have a quick question on a very recent transaction. 

I wanted to cancel and issue a refund back to the account holder for the full amount received. I've never issued a refund before but want to make sure the Fee Amount that was initially taken out is returned as well. 

Can you please advise?

Unique Transaction ID # 68103260EH381224U

Thank you,

Matt

Hi @mjwiener!

Welcome to the PayPal Community! On US accounts when you voluntarily issue a refund, the 2.9% fee is absolutely reversed so you are not double charged, but we do keep the $0.30 fixed processing fee. 

I hope this helps, and please let us know if you have any questions here, over Facebook or Twitter, or through our Help & Contact page. We're always happy to help!

Thank you!

Michelle

[mjwiener]

Thanks. So to clarify, if someone sent me $100 initially and there was a 2.9% fee taken out to make it $97.10, when I press the refund, they will receive the full $100 back?

[PayPal_Michelle]

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mjwiener wrote:

Thanks. So to clarify, if someone sent me $100 initially and there was a 2.9% fee taken out to make it $97.10, when I press the refund, they will receive the full $100 back?

That would be correct @mjwiener! If it causes your PayPal balance to become negative $0.30, please let us know and we'll be happy to take a look for you.   

Michelle

[PayPal_Ashley]

Thank you to everyone for participating in this week's chat session!  

The weekly chat session is now closed.  All thread content will remain viewable, but locked.  Any questions that have not yet been responded to by a moderator or employee will receive a response within the next hour.

If you missed chatting with us today, please come back next week on Wednesday, January 10th at 1pm PT. We'd love to meet you!

See you then!