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PayPal USA Community Chat 1/3 - Closed

Member

Re: PayPal USA Community Chat 1/3 - Open

First I tried transfer to bank and was refunded. Next I tried transfering to a debit card and was refunded as well. The amount is less than $1,000. There isn't much info except refunded. I am trying to use my brother's bank info as I closed the banking account that was linked to paypal. Does that come into play in this situation?

Moderator

Re: PayPal USA Community Chat 1/3 - Closed


Chameleon00 wrote:

First I tried transfer to bank and was refunded. Next I tried transfering to a debit card and was refunded as well. The amount is less than $1,000. There isn't much info except refunded. I am trying to use my brother's bank info as I closed the banking account that was linked to paypal. Does that come into play in this situation?


I appreciate the additional details, @Chameleon00

 

I understand that you've tried to use your brother's bank account to make your withdraw and I would further advise removing his account from your PayPal account. It's likely that you will continue to experience issues with using his account for transactions, especially if the information on the bank account does not match what is on your PayPal account. 

 

On to the debit card withdrawal attempts - does the name on your card match how your name is entered on your PayPal account? If it does not, then this would cause the withdrawals to fail as well. 

 

If the name does match and the withdrawals to your card continue to be refunded, then I would advise reaching out to our customer support team for further research. Customer support can be reached by clicking "Help & Contact" on the PayPal website, @AskPayPal on Twitter or the PayPal Facebook page.  


Alternatively, you could always request a check if you don't plan on opening a new bank account soon. 

 

-Ashley


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Member

Re: PayPal USA Community Chat 1/3 - Open

does closing your checking account have any effect on how you access your money or is it located on paypal's account until you transfer it?

Member

Re: PayPal USA Community Chat 1/3 - Open

Hi, I finally verified my paypal account and unlimited it. Does that mean I now have more sending flexibilities?(I can send more and bigger payments)

And will I get less errors and "paypal cooldowns"?

Highlighted
Moderator

Re: PayPal USA Community Chat 1/3 - Open


spamagus wrote:

Hi, I finally verified my paypal account and unlimited it. Does that mean I now have more sending flexibilities?(I can send more and bigger payments)

And will I get less errors and "paypal cooldowns"?


Hi @spamagus

 

Thank you for joining the chat and great job verifying your account! Verifying means that you have taken the steps to provide additional evidence of your identity. This creates confidence and a willingness to do business with you. It also should help with many security issues that may affect your ability to login or send payments. However, if you continue to experience these, you may want to give us a call by following the Help & Contact link at the bottom of most pages on the PayPal website. There may be another concern that needs to be addressed. Otherwise, you're good to go!

Thank you!

 

Michelle

Member

Re: PayPal USA Community Chat 1/3 - Open


PayPal_Michelle wrote:

spamagus wrote:

Hi, I finally verified my paypal account and unlimited it. Does that mean I now have more sending flexibilities?(I can send more and bigger payments)

And will I get less errors and "paypal cooldowns"?


Hi @spamagus

 

Thank you for joining the chat and great job verifying your account! Verifying means that you have taken the steps to provide additional evidence of your identity. This creates confidence and a willingness to do business with you. It also should help with many security issues that may affect your ability to login or send payments. However, if you continue to experience these, you may want to give us a call by following the Help & Contact link at the bottom of most pages on the PayPal website. There may be another concern that needs to be addressed. Otherwise, you're good to go!

Thank you!

 

Michelle


What other concern would that be?

Moderator

Re: PayPal USA Community Chat 1/3 - Open


spamagus wrote:

PayPal_Michelle wrote:

spamagus wrote:

Hi, I finally verified my paypal account and unlimited it. Does that mean I now have more sending flexibilities?(I can send more and bigger payments)

And will I get less errors and "paypal cooldowns"?


Hi @spamagus

 

Thank you for joining the chat and great job verifying your account! Verifying means that you have taken the steps to provide additional evidence of your identity. This creates confidence and a willingness to do business with you. It also should help with many security issues that may affect your ability to login or send payments. However, if you continue to experience these, you may want to give us a call by following the Help & Contact link at the bottom of most pages on the PayPal website. There may be another concern that needs to be addressed. Otherwise, you're good to go!

Thank you!

 

Michelle


What other concern would that be?


Excellent question, @spamagus. By verifying your account, you should be fine logging in and sending payments. Hopefully, the errors you experienced before verifying the account are no longer an issue, but I wanted to make sure that if for some reason you continue to have difficulty, to let you know we may need to take a closer look into what may be triggering our security system. Our customer service teammates are here to help should that occur, and please don't hesitate to call if you still need assistance. Smiley Happy 

 

Thank you again!

 

Michelle

New Community Member

Re: PayPal USA Community Chat 1/3 - Open

I’m the mother of a child with special needs who is fundraising for an awesome school. After raising a nominal 90 PayPal blocked my access. Thank have yet to get an answer about this. What is egregious about fundraising for a school?
Moderator

Re: PayPal USA Community Chat 1/3 - Open


AutismFitMom wrote:
I’m the mother of a child with special needs who is fundraising for an awesome school. After raising a nominal 90 PayPal blocked my access. Thank have yet to get an answer about this. What is egregious about fundraising for a school?

Hi @AutismFitMom,

 

I'm so sorry to hear about the limitation! I'm unable to discuss account specifics in this forum, but I'll do my best to assist with general help.

 

It may be that identity confirmation is necessary in order to proceed with collecting funds. Were documents of any kind requested for review?

 

Olivia

 

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New Community Member

Re: PayPal USA Community Chat 1/3 - Open

Hi There - Have a quick question on a very recent transaction. 

 

I wanted to cancel and issue a refund back to the account holder for the full amount received. I've never issued a refund before but want to make sure the Fee Amount that was initially taken out is returned as well. 

 

Can you please advise?

 

Unique Transaction ID # 68103260EH381224U

 

Thank you,

Matt