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PayPal USA Community Chat 1/17 - Closed

Re: PayPal USA Community Chat 1/17 - Open

Okay, I'll give it a shot.

 

I've been having a problem lately when it comes to sending invoices to people, and judging from various help threads I've seen about the topic, this problem has 1) been experienced by many people 2) been going on for quite some time 3) has yet to be resolved. I'm an artist who does commission work and delivers my products digitally to my clients. When I send them an invoice for the work, I'm aware that for my own protection as a seller, PayPal wants me to "Add Tracking Info" and that I am supposed to be able to list the transaction as Services Rendered (or something along those lines, as I've never gotten to the point where I get to see the options!) Whenever I click "Add Tracking Info" I just get a sort of blank screen, where the PayPal page header is still there but nothing else loads on the page. This is very frustrating, as I at least want to be able to indicate that my services have been rendered digitally, or to actually add tracking info for the invoices that involve shipping physical products! Is there any way around this that doesn't involve having to call and go through a million automated menus to update my invoice info???

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Moderator

Re: PayPal USA Community Chat 1/17 - Open


myoneandonly wrote:

Okay, I'll give it a shot.

 

I've been having a problem lately when it comes to sending invoices to people, and judging from various help threads I've seen about the topic, this problem has 1) been experienced by many people 2) been going on for quite some time 3) has yet to be resolved. I'm an artist who does commission work and delivers my products digitally to my clients. When I send them an invoice for the work, I'm aware that for my own protection as a seller, PayPal wants me to "Add Tracking Info" and that I am supposed to be able to list the transaction as Services Rendered (or something along those lines, as I've never gotten to the point where I get to see the options!) Whenever I click "Add Tracking Info" I just get a sort of blank screen, where the PayPal page header is still there but nothing else loads on the page. This is very frustrating, as I at least want to be able to indicate that my services have been rendered digitally, or to actually add tracking info for the invoices that involve shipping physical products! Is there any way around this that doesn't involve having to call and go through a million automated menus to update my invoice info???


Hi @myoneandonly,

 

I'm so sorry to hear that the add tracking page is not coming up for you! That would be the right page to indicate that the item is digitally delivered, if it were working correctly for you. Smiley Sad If you have cleared your browser's cookies and cache and/or tried a different browser with the same effect, please contact customer support so that a representative can escalate the issue to technicians to investigate. You can reach customer support by Facebook, Twitter, or phone or email.

 

Olivia

 

If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution.
Moderator

Re: PayPal USA Community Chat 1/17 - Closed

Thank you to everyone for participating in this week's chat session!  

 

The weekly chat session is now closed.  All thread content will remain viewable, but locked.  Any questions that have not yet been responded to by a moderator or employee will receive a response within the next hour.

 

If you missed chatting with us today, please come back next week on Wednesday, January 24th at 1pm PT. We'd love to meet you!

 

See you then!

 

-Ashley


If you see a helpful post, please accept it as a solution or give the author kudos. Smiley Happy Thanks!