PayPal UK Community Chat - 28/12/2016.

[PayPal_david]

Hi everyone!

We will be facilitating the UK Community Chat with our moderation team starting on Wednesday the 28st of December between 4pm and 6pm GMT.

We will be on hand between the above times to answer any PayPal related questions - or just to have a quick chat 

We are going to leave this thread open for questions until the live chat ends on the 28st of December. If there is anything that you would like to ask, please feel free to stop by.

Talk to you soon!

David.

[Connor2]

Hi, no I have not, are you able to manually do it? Thanks.

[PayPal_david]

Hey Montanab18.

Calling our customer service number 0800 358 7911 is free from all UK landline and mobile phones. If you don't have a Facebook or Twitter account, I would advise you to try reaching out to our customer service team on the number above or to try reaching out to us directly via email through the 'Help' centre at the bottom of any PayPal webpage.

David.

[Montanab18]

Great thank you 🙂 i have now rung and sorted this...thanks very much for your help 🙂

[MadalinaROCL]

Hello,

I just spoke with Rachel on twitter and i changed my adress and uploaded bank statement to proof my adress , i just want to know how long will take to verify my documents (already sent email to complianceverifications with PP ID).

also why i dont see those 2 small deposits on bank statement ?

Thank you !

[PayPal_david]

Glad to hear that you were able to get this resolved Montanab18. Please let us know if there is anything we can help you with in future 

Hey MadalinaROCL.

If you have submitted documents to us through your account to get this resolved, it should only take a few days for the information to be reviewed and for you to receive an update via email.

Regarding your bank verification, what can you see when you go to the 'Wallet' section on your PayPal account? Can you see that the deposits have been requested?

David.

[MadalinaROCL]

I have bussiness account , on activity i dont see nothing , also i dont know why but withdraw works ...

on my bank statement i dont see nothing ... 

[Connor2]

So are you  able to manually send the email from your end? Thanks.

[PayPal_david]

Hey Connor2.

We cannot do this through the Community I'm afraid. If you would like us to check this out for you, you can call our customer service team directly on 0800 358 7911 and we can look into this further for you.

If it's possible for us to release these funds for you, we will do this while we are on the phone with you.

David.