Hello
I have a case with a client for the customised wedding invitations I created for her.
Before she placed the order, I spent very long time to explain her what we are selling, what we can produce for her, what kind of material we use, what kind of print and etc.
Then, we had Sales and she decided to place the order. She paid here in Paypal. She placed the order for 135 Invitations.
We worked together with her few weeks for the preview of all the details around her Invitations.
Once she approved the preview and said its ready to go for print, she said she dont need 135 Invitations any more but just 110.
Our policy say that we dont provide Refund for custom made orders specially with custom wordings and design.
But still we proposed her to create additional items like Menus, Place Cards or etc for her upcoming wedding and she said that its ok and it works for her.
We created the Invitations for more than 6 weeks, we embellished them with around 11000 crystals. Then, we sent her some pictures and video to see the final result. She said she love them and we sent out the parcel with Express shipping.
But after she received the Invitations she started to ask for refund, every single day... She also said she dont like the invitations, that the quality is not good enough... and so on...
I am afraid she will continue ask for refund and I dont know what to do.
Please, advice me what to do in that case.
Many thanks
Alex
